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Partner Customer Success Manager Jobs

Manager, Customer Success Jobs
By Flock Freight At San Diego, CA, United States
Ensure our Account Managers are executing on our department SLA’s and fulfilling the requirements of the specific customer SOPs
Implement and communicate business growth strategies through goal setting, accountability management, and motivation techniques such as team rewards and contests
3-5 Years of relevant freight industry experience, preferably in the brokerage environment
Minimum 2 years of freight brokerage leadership experience
Drive daily, weekly, monthly, and quarterly shipment growth from our existing customer base YoY
Assist your team by jumping in during high-level issue resolution
Customer Success Manager, Shared Success (Remote)
By Drata At United States
4+ years a in Customer Success Management role required, working in Shared Success and/or technical teams is a plus
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion preferred
Experience in B2B SaaS required
100% paid short and long term disability plus life + AD&D benefits
Provide reactive support via a queue of inquiries in accordance with internal SLAs
Customer Success Specialist (Learning Partner)
By ClassUp At United States
3+ years customer support experience in a technology/education/internet/service field.
3+ years’ experience with inbound/outbound calls.
Excellent verbal and written communication skills.
Provide quality support in the areas of handling questions, troubleshooting, and account assistance.
Escalate issues that cannot be immediately resolved and proactively provide updates to customers on open cases.
Work with other departments when necessary as client advocates to ensure resolution.
Customer Success Manager - California
By Lion Electric At California, United States
· 5+ years in Sales, Customer Success, Project Management, or related field
We are open to having employees working remotely – we know it works!
We offer (rock-solid) insurance coverage, and a great employee assistance program!
· Provide trainings and manage other customer success team members.
· Excellent communication and interpersonal skills with an aptitude for building strong client relationships
· Demonstrated commercial experience meeting/exceeding goals and an ability to deliver excellent customer experience
Product Customer Success Manager
By NICE At United States
Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.
Strong partnerships through excellent client relationship management.
Provide technical, customer experience, security and delivery expertise and guidance.
Experienced in Agile or another methodology to illustrate end to end process.
Proven service or project delivery experience in an IT or SaaS environment.
Experience managing large and complex projects end to end.
Manager, Customer Success Management
By MongoDB At New York, United States
A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity
High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management
A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required
You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds
Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally
Customer Success Manager Jobs
By Contract Logix, LLC At Lowell, MA, United States
Experience as a Customer Success Manager, working in the Pharmaceutical, Life Sciences, Clinical Development or Healthcare space would be desirable.
Educating customers on the use and benefits of Contract Logix solutions.
3+ years in a Customer Success Manager role in a SaaS B2B company.
Technical skills required, as they relate for the use of the product and services provided.
Accountability and strong organization skills are essential.
Experience analyzing and improving existing processes in the Customer Success department.
Customer Success Manager Jobs
By VividCharts At Lexington, KY, United States
VividCharts benefits you by offering…
● A minimum of 1-2 years of relevant experience in a customer facing role
● Strong listening skills and ability to understand others’ viewpoints
● Medical, Dental and Vision benefits options.
● Short-Term and Long-Term Disability benefits options.
● Life and Accident Insurance benefits options.
Customer Success Manager Jobs
By Bynder At San Carlos, CA, United States
Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously
Excellent organizational, prioritization, and time management skills
5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
Possesses excellent communication skills and has a strong propensity for organization and relationship building
Ability to develop strong client relationships, manage expectations, and critically problem-solve
Outstanding probing and listening skills
Customer Success Manager Jobs
By ZERO Systems At Campbell, CA, United States
Job Qualifications and Skill Set:
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Be highly skilled in Excel, or very interested in learning advanced Excel.
Have excellent presentation skills to put metrics together in visually insightful ways
What you'll be doing as a Customer Success Manager:
Build on and improve existing systems and processes to measure and improve user adoption and client satisfaction
Customer Success Manager Jobs
By Cleo At Rockford, IL, United States
5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services or related field
Excellent communication and presentation skills directed at both business oriented and technical audiences
Flexible PTO offerings with focus on life-work balance
A few things we have to offer:
Uphold Cleo’s Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow ups scheduled
Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey
Customer Success Manager - Saas
By Navina At New York, United States
Track, monitor, and manage accounts with specific KPIs clients on Hubspot CRM system, in addition to clients KPIs (Usage, engagement, etc)
Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement.
Be the voice of the clients and internal focal point for any clients need
Take part in product cycles, roadmap planning, and execution
B2B Customer Success Manager, Fiverr Pro
By Fiverr At Orlando, FL, United States
2+ years of experience in Customer Success, Account Management, Business Development, or another client-facing role
Consulting, matchmaking and project management with relevant buyers
Experience working with and optimizing customer KPIs
Experience in delivering customer-focused solutions based on customer needs.
Excellent verbal and written communication skills.
Strong analytical skills, with the ability to translate data into insights.
Content Partner Success Manager, Key Accounts
By Go1 At United States
5+ years experience in partnership, channel management, sales, marketing or business development , preferably in a SaaS environment
Strong understanding of eLearning, content management, or SaaS solutions a plus
Build and nurture strong relationships with key content partners, understanding their goals and aligning them with Go1's capabilities and strategic direction.
Collaborate with internal teams to communicate partner needs, influence product enhancements, and ensure a seamless partner experience.
Stay up to date with industry trends and competitor offerings to position Go1 as a leader in the eLearning space.
Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience).
Partner Success Manager Jobs
By Pia At Florida, United States
Strong organizational and time management skills.
Management and organization of billable/ad hoc tasks and associated resource scheduling, quoting, and invoices with internal teams.
A bachelor's degree or equivalent in IT, Business, Finance, Marketing, or previous sales experience would be highly regarded.
Workflow management – professional services.
Collaborate with managers/teams, Partner Integration in the development of delivery plans and milestones.
Conversion of expired/redundant Partner support contracts to current PIA product offering.
Customer Success Manager - Houston
By Energy Aspects At Houston, TX, United States
Highly organized with excellent time management skills to effectively prioritize tasks and manage multiple client accounts simultaneously
Experience and knowledge of Salesforce
Create and deliver trainings, webinars, and workshops to educate clients on the features, benefits, and best practices of our products/services
Help manage the Customer Success mailbox and co-ordinate client communication and responses
Carry out customer survey programs to gather feedback on client satisfaction, product/service usage, and overall experience with EA
Bachelor's degree in a relevant field or equivalent work experience
Process Manager, Customer Success
By Square At San Francisco, CA, United States
Change management experience is a plus!
Build and manage processes and framework linked to capacity planning, sprint planning, on-call processes
Build and manage the operational readiness forum for all stakeholders to align prior to a launch
Manage Leadership team processes, including weekly / monthly / quarterly meeting agenda setting, content preparation, action captures and follow up
6+ years as a project manager, coordinator, process optimization manager, operational excellence manager, or similar role
Practical experience in definition and implementation of processes within teams, with particular focus on intake, prioritization, and planning frameworks
Customer Success Manager (Midmarket)
By Klaviyo At Boston, MA, United States
Excellent program management skills, you are able to own customer projects from scoping & planning through to implementation and measuring success
Excellent communication skills via phone, video conference and email.
Experience managing customer relationships through Salesforce, Gainsight or similar CRMs and experience using email marketing platforms and E-Commerce platform
. Additional information regarding benefits can be found at
Be passionate about customer success and establish yourself as the trusted advisor for 40+ MidMarket and High Value Klaviyo customers
Strategically consult with these customers to devise strategies to help increase email revenue for all your customers through the Klaviyo platform
Customer Success Manager, Fiverr Pro
By Fiverr At Orlando, FL, United States
2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Consulting, matchmaking and project management with relevant buyers
Experience working with and optimizing customer KPIs
Experience in delivering customer-focused solutions based on customer needs.
Excellent verbal and written communication skills.
Strong analytical skills, with the ability to translate data into insights.
Customer Success Manager Jobs
By Hope Squad At Dallas, TX, United States
Effective, influential verbal and written communication skills; able to speak, read, and write English fluently.
Ensure timely and effective responses to customer inquiries and issues. Establish support standards and continuously improve the quality of support provided.
Proficiency in utilizing customer communication tools such as Zoho Desk, Zoho CRM, Zoom, and Gsuite is crucial.
Able to work independently, with minimal supervision, and also work with a team.
Ethical and professional conduct, able to handle sensitive and proprietary information with discretion and confidentiality.
Agility to work in an ever-changing growth environment.

Are you looking for an exciting opportunity to help customers succeed? We are looking for a Partner Customer Success Manager to join our team and help our partners reach their goals. You will be responsible for developing and managing relationships with our partners, providing guidance and support, and ensuring their success. If you have a passion for customer success and a drive to help our partners succeed, this is the job for you!

Overview A Partner Customer Success Manager is responsible for managing the customer success of partner accounts. This includes developing and executing strategies to ensure customer satisfaction, retention, and growth. The Partner Customer Success Manager will work closely with the partner to ensure that their customers are receiving the best possible service and support. Detailed Job Description The Partner Customer Success Manager is responsible for managing the customer success of partner accounts. This includes developing and executing strategies to ensure customer satisfaction, retention, and growth. The Partner Customer Success Manager will work closely with the partner to ensure that their customers are receiving the best possible service and support. The Partner Customer Success Manager will be responsible for developing and maintaining relationships with the partner’s customers, as well as providing guidance and support to the partner’s customer success team. The Partner Customer Success Manager will also be responsible for monitoring customer feedback and providing insights to the partner. Job Skills Required
• Excellent customer service and communication skills
• Ability to build and maintain relationships with customers
• Ability to analyze customer feedback and provide insights
• Knowledge of customer success strategies and best practices
• Knowledge of customer relationship management (CRM) systems
• Ability to work independently and in a team environment
• Ability to manage multiple projects simultaneously
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 3+ years of experience in customer success, customer service, or related field
• Experience working with partners and customers
• Experience with customer relationship management (CRM) systems
Job Knowledge
• Knowledge of customer success strategies and best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service and communication techniques
• Knowledge of customer feedback and analytics
Job Experience
• 3+ years of experience in customer success, customer service, or related field
• Experience working with partners and customers
• Experience with customer relationship management (CRM) systems
Job Responsibilities
• Develop and execute strategies to ensure customer satisfaction, retention, and growth
• Monitor customer feedback and provide insights to the partner
• Develop and maintain relationships with the partner’s customers
• Provide guidance and support to the partner’s customer success team
• Analyze customer feedback and provide insights
• Manage multiple projects simultaneously