Partner Success Deliver Manager Jobs

Strong organizational and time management skills.

Management and organization of billable/ad hoc tasks and associated resource scheduling, quoting, and invoices with internal teams.

A bachelor's degree or equivalent in IT, Business, Finance, Marketing, or previous sales experience would be highly regarded.

Workflow management – professional services.

Collaborate with managers/teams, Partner Integration in the development of delivery plans and milestones.

Conversion of expired/redundant Partner support contracts to current PIA product offering.

Strong experience in project management

5+ Years experience in a customer-facing role within a high growth education services, EdTech or SaaS company OR

Excellent ability to thrive in collaborative, remote, and fast-paced team environment with some ambiguity

Outstanding organizational skills, with the ability to prioritize multiple tasks and requests against business outcomes

Strong experience with Salesforce, Google Suite, Excel and Slack.

A combination of customer facing experiences and a background in academic instruction, administration, or teaching

Strong experience in project management

5+ Years experience in a customer-facing role within a high growth education services, EdTech or SaaS company OR

Excellent ability to thrive in collaborative, remote, and fast-paced team environment with some ambiguity

Outstanding organizational skills, with the ability to prioritize multiple tasks and requests against business outcomes

Strong experience with Salesforce, Google Suite, Excel and Slack.

A combination of customer facing experiences and a background in academic instruction, administration, or teaching

Proven project management experience (participant or leader); ability to balance multiple initiatives and prioritize time efficiently.

Crisis management experience a plus.

Confirmed leadership abilities through work experience; able to influence internal and external collaborators that result in positive outcomes.

Basic Qualification - Production Readiness Manager

4+ years of proven experience providing technical support for sophisticated software and environment issues with a confirmed grasp of underlying technologies

Bachelor’s degree in Computer Science or equivalent real-world experience.

3-4 years of relevant experience in account management, implementation/onboarding or marketing, preferably for a startup or tech focused organization

Brainstorming and strategizing ideas for building and growing partner offerings, implementation, and experiences

Ability to think holistically - customer/partner experience focused from 360 degrees

Manage the creation of all launch deliverables including co-branded landing pages, partnership announcements, social campaigns, co-branded assets, etc

You have strong communication skills and building meaningful relationships with clients is important to you

You’re forward-thinking and are always looking for ways to improve our partner’s experience

7-10+ years of implementation/partner management experience in the technology industry, preferably software industry. Experience should include relationship management.

Viewed by peers as a leader and top contributor and by line management as a key business partner.

Use the partner relevant experience to ensure customer success while implementing Oracle solutions.

Identify steering committee (participants, roles, responsibilities).

Excellent communication and cross-functional teamwork skills. Able to handle complicated meetings with internal and external senior executives

Preferred personal characteristics and leadership skills

Experience managing communities and can provide examples of the size of the communities they manage

Years of Experience Required – 1-2 years

Experience managing a partner and customer community and can provide examples. Nice to have experience managing a Microsoft partner community.

Been in a Partner or Customer Success Manager role

Great interpersonal and communication skills

Excellent organizational skills and attention to detail

Design and execute programs intended to help our partners meet their growth, customer experience, and product/tech requirements.

Experienced in project managing internal and external initiatives, PMP certification a plus.

Proactively monitor risk indicators and collaborate internally to ensure Palmetto teams are properly following SLAs and SOPs that impact partner experience.

Align with sales to manage relationships, building horizontal and vertical communication frameworks to help us secure buy-in, drive urgency, and expand.

Contribute to the betterment and longevity of the team by providing feedback, training new hires, and offering solutions for process improvement.

2-3 years minimum experience managing clients or channel partners in B2B or B2B2C energy, software, or tech industries.

3+ years of experience in customer success or account management

Analyze and prioritize your pipeline, outbound activity, and continuously find ways to optimize your portfolio management strategy

Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices)

Support PM partner retention efforts through smooth onboarding of Vacation Rental Property Management partners

Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies

Relationship Management: you understand partners and customize engagement approaches; you are able to diffuse difficult, high-pressure, or contentious situations quickly

Excellent time management and organization skills

Associate’s Degree or equivalent work experience and education preferred

Prior experience as a Customer Success Manager preferred

Drive cross-functional initiatives that will improve the overall partner experience and lead to greater satisfaction and loyalty among customers.

Experience with Salesforce or other CRM

Experience with Microsoft Excel and Word

Knowledge of partner academy technology and tools, including learning management systems (Intellum, Workramp), Slido, Rise, and others.

Plan and develop in-person/ virtual experiences to scale education and optimize advertiser onboarding process

Must have demonstrated expertise in digital/social media advertising and prior product education experience

Partner closely with the Education at Scale Task Force teams to establish priorities for client education, go-to-market strategies & programming packages

Develop a plan to amplify existing and net new certification programs

Experience working in a fast-paced environment, such as a start-up or an agency

Proven experience in partner management, account management, customer support, or a similar customer-facing role.

Proficiency in CRM software, project management tools, and other relevant applications.

Bachelor's degree in business, marketing, or a related field (or equivalent experience).

Excellent communication and interpersonal skills, with the ability to build rapport and influence partners at various levels.

Exceptional problem-solving and troubleshooting abilities.

Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.

Experience with b2b account management, preferably in software, including training and onboarding for new companies and new staff at client firms

Ability to manage multiple accounts and business relationships

Demonstrated ability to organize, manage and prioritize multiple deliverables

Excellent verbal and written communication skills

Solar industry and/or experience working with home improvement contractors is a plus

Bachelor's degree or equivalent experience

Set goals and own self-management to meet quarterly business objectives.

Manage activity to support new business growth in deal registration and pipeline development while achieving quarterly revenue success.

Report quarterly to the manager on the state of Partners’ sales and engagement.

Prepare and review the annual sales plan with the manager.

3-5 years of sales experience in a professional setting

Channel Partner experience required, preferably in tech or software

Exemplify professional relationship management skills building confidence, rapport and trust

Excellent project and time management skills

Experience with Asana, Slack, and other project management tools

Preferred Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):

Issue and track event Partnership Agreements and invoices to meet audit and finance requirements

Product & Program Knowledge: Understands the products, programs, events and services provided.

Project manage technical integration and onboarding for retailers and placements.

Manage existing relationships; ensure client retention/satisfaction, grow inventory and yield, and increase adoption and penetration of new products

5+ years digital media experience, ideally highly familiar with online performance advertising, ad tech, and/or e-commerce

Strong written and verbal communications skills

Flexibility; think on your feet and experience developing creative customer solutions

Organized with outstanding attention to detail and ability to project manage complex integrations

· Manage partner relationship at executive level

Eligible for company benefits including PTO and medical, dental and vision benefits

· 5+ years’ experience, preferably in healthcare

· Experience managing and navigating complex relationship structures

· Excellent written and verbal communication skills, proficiency with Microsoft Office products

· Build and maintain strategic relationships with current and future partnerships

Minimum Qualifications (Knowledge, Skills, and Abilities)

Strong time-management and organization skills

Experience with word processing and email programs

Active listening and good communication skills

Providing monthly Amazon store performance and updates to clients

Conducts monthly zoom meetings with clients

2 years’ experience in account management.

Excellent organizational and time management skills.

Report back to the GovX management team on VCS performance quarterly.

Own and manage all member communications on ShopVCS.com:

Manage the creation and development process.

4 years’ experience in marketing.