Customer Success Manager (Wootric)

Application Deadline: 21 August 2023

Department: Customer Success

Employment Type: Full Time

Location: Remote, USA

Reporting To: VP of Customer Success

Description

YOUR OPPORTUNITY

As a Wootric Customer Success Manager, you'll serve as a blend of account management, product enablement, and customer support. Your day-to-day responsibilities involve managing and driving engagement with our Wootric customers. We pride ourselves on providing friendly, patient, and concise next-level guidance to optimize our customer's road to success. An ideal candidate has at least 2 year of experience working in customer success or account management.

Who We Are

At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:

• Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.
• Integrating an AI powered approach to eliminating data silos and leveraging intelligence.
• Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).

Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

Who You Are

• 2+ years of account management, customer service, or business experience required.
• Bachelor's degree preferred
• Excellent communication and collaboration skills
• Outstanding written, verbal, and presentation skills
• Ability to work in a dynamic, fast-paced environment

What You'll Do

• Meet net retention and sales quota for your book of business on a quarterly basis
• Own and renew a growing portfolio of Wootric customers
• Drive product adoption and engagement with customers through thought leadership and proactive engagement
• Manage a portfolio of 30 - 50 customers
• Be an expert on his/her customers and their needs in CX
• Understand the broader InMoment product lines and the customer problems they solve
• Grow your customers by identifying customer needs and aligning them with InMoment products/service
• Be an expert on the Wootric product suite

What You’ll Gain

• Inclusion and Diversity teams - Women of InMoment and InMovement
• Access to financial counseling through WellCents
• No cost life insurance, short and long term disability
• Unlimited PTO - We encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks
• New Hires are eligible for benefits on the first of the month following their hire date.
• 401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4%. There is a 2-year vesting period for the employer contributions
• Fun, innovative, collaborative and supportive working environment
• Robust Employee Assistance Program with podcasts, training, webinars and counseling.
• Employee rewards and referral programs with generous payouts
• Medical with FSA and/or HSA (which includes an employer match up to $1,500)
• Autonomy - We trust our employees and offer an extremely flexible work schedule
• Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava