Account Manager - Upgrade Specialist (Remote - Western Region)

Summary

Please note that while this role will operate remotely, it is required that the candidate resides in the Western or Mountain Region of the United States (PST/MST).

This is a full-time remote position. Yelp’s mission is to connect people with great local businesses. Yelp’s Account Management Team works with established and growing local businesses to provide industry leading digital advertising solutions. Yelp is an essential part of many local businesses advertising strategy and Local Business Account Managers are the experts on optimizing these advertising campaigns.

The Local Business Account Managers work with existing advertisers to increase their exposure on Yelp by upgrading and optimizing their advertising campaign. They will develop an understanding of client needs, educate them on Yelp's platform and develop Yelp Ad campaigns that will help them better connect with their customers and drive in-store sales. This role is key to Yelp’s success and offers significant career growth opportunities within Yelp’s Account Management Team. If you’re looking for a career, a company that's invested in your personal development, a solid compensation package, great training, and have a passion for local business owners, we know just the place.

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

What You'll Do

• Become an expert in Yelp’s advertising solutions- asking probing questions and overcoming customer objections will be critical to your success
• Achieve and consistently exceed monthly sales goals - a strong work ethic and tenacity are key!
• Build relationships with local business owners and managers in order to identify and capitalize on all aspects of client's marketing spend and business goals/needs
• Own and manage a book of current Yelp advertiser clients - all organized in our CRM (Salesforce)
• You will drive the full sales cycle primarily through inside sales: make introductory calls to your book of business, assess business goals through qualifying, and upsell current products or add new services to meet client goals

What You'll Get

• Health Savings, Flexible Spending and Dependent Care accounts
• 401(k) retirement savings plan with employer match
• Monthly wellness reimbursement
• For more information about US benefits at Yelp, please check out this link.
• Up to 14 weeks of parental leave
• Employee stock purchase plan
• Compensation base salary is $52,000 annually + performance based incentives.
• Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee)
• 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 7 paid wellness days, 12 paid holidays, 1 floating holiday

What It Takes To Succeed

• You have an understanding of performance based digital advertising products (CPC auction preferred)
• 1 year or more of Sales or Account Management experience
• You have the ability to analyze metrics and develop a strategic game plan based on your clients needs and performance
• Positive attitude and a drive to win
• You are committed to a high standard of integrity and work ethic
• Be fearless, relentless and have an underdog mentality with an unwillingness to settle for anything less than your best!
• Resilience with rejection
• You're savvy and can find your way around new tools and software (such as Google Suite & Salesforce).
• Ability to effectively prioritize tasks and manage time within a fast-paced environment
• Excellent communication skills both written and verbal
• Experience in contract sales would be a plus
• Resilience making outbound phone calls
• Excited to take a hands on, creative approach to capitalize on Yelp’s opportunity with our existing client base

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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