Account Manager, Sr. Jobs

Tag is a leading creative production partner to global brands, with over 50 years of experience working with the world’s most recognized firms.

We are a leading creative production and sourcing partner to brands and agencies and we have over 50 years of marketing execution experience, working with the world’s best brands. We are creative directors, graphic designers, CGI artists, writers, photographers, producers, linguists, operations experts, and account managers, coming together to deliver impactful content with craft, scale, and speed.

Our marketing expertise digs deep into industry sectors and marketing channels, to help our clients stand out and sell more, everywhere.

As people, we are collaborators and makers, learners, and listeners, with a strong commitment to diversity, equity and inclusion, service, and work-life harmony.

POSITION SUMMARY

As the Senior Account Manager, you will act as a key relationship manager with client stakeholders and should aim to develop a deep understanding of the client’s business, priorities, and strategies. You will work directly with clients and staff to oversee portfolio of work, including budgets and briefs from start to completion as well as other projects for our clients, and ensures that project goals and objectives are met within the agreed upon time, scope, budget, and resource requirements. Able to be on site 2-3 days a week in Westchester County, NY.

Experience working with pharma clients, THIS IS A MUST.

JOB DUTIES

(* denotes an “essential function”)

• *Manage the client relationship, assessing needs, making recommendations and managing budget and timeline
• Assist Director with KPI reporting
• Use creativity to solve client communications challenges, resolve service delivery issues and improve productivity
• *Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process
• *Build relationships with end users; manage their perception and expectations
• *Resolve issues escalated by the client and communicate significant issues to the Director
• Advise customers as to potential benefits, features, and capabilities of new or revised services and service enhancements
• *Develop and analyze the monthly performance and progress reports, including expense management and achievement of financial targets
• *Meet monthly financial duties as part of the month-end accounting process
• *Oversee briefs from start to completion, ensuring quality at every stage
• *Maintain close contact with Client Services team who are also on the same account and provide input into Account Plans
• Work closely with the internal teams to ensure designs are branded properly and meet the highest quality standards
• *Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
• *Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery
• *Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense
• *Interact with internal teams as well as external print and production vendors to oversee project delivery from start to completion
• *Be the central conduit for all project communication and status updates in collaboration with Project Managers
• *Provide valuable input for monthly and quarterly client meetings; preparing data/content and be able to present to Senior Client Sponsors

JOB QUALIFICATIONS

• Be highly organized, detail-oriented and be able to multitask and prioritize workload
• Understand the client billing process
• Understanding of production processes and the essentials of a good brief
• Previous experience with project management applications
• Experience with digital pharmaceutical promotional marketing and field force sales enablement tools is strongly preferred
• Excellent written and verbal skills
• Solid understanding of the Microsoft Office suite
• 4+ years of experience in handling client briefs from start to completion
• Excellent customer service skills
• Excellent understanding of cash flow

Per New York state requirements, this posting reflects the salary range for this position for a New York based individual: $85K-90k maximum per annum. Compensation varies depending on job-related factors such as experience, responsibilities, and business needs. For all other states, please inquire with the Tag Talent Acquisition Team.

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

We’ve made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.