Manager - Training & Developme

The Training and Development Manager identifies training and recruiting needs and develops cost effective training initiatives to achieve the property's goals, and ensures standards and procedures are constantly applied. The ideal candidate for this role is efficient, enjoys leading and developing associates, and has a positive demeanor and excellent communication skills.

• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Maintain property training calendar.
• Monitor actual expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Ensure all Hard Rock corporate training programs are implemented for all staff, as required.
• Develop, coordinate, execute, and follow up on all training activities within the property.
• Maintain relationships with key clients, owners, and investors.
• Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
• Observe employee performance and give feedback to individuals and/or managers.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Assist in the development of property training and recruiting plans and budget that are aligned with the property’s goals and strategic plan.
• Promote the organization in and out of industry and at relevant trade associations.
• Develop and maintain a library of physical and electronic resources available for staff.
• Ensure all training programs are aligned with Hard Rock philosophy, are designed to achieve desired results, and are effective.
• Administer property Learning Management (eLearning) System and other technology based learning systems.
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry.
• Work with all levels of management and conduct needs assessments to identify and address employee and organizational development needs.
• Coordinate and monitor enrollment and attendance of training classes.
• Maintain communication with Hard Rock corporate staff.
• Maintain confidentiality of guest, employee, and company information.
• Promote and inform employees about all training programs.
• Assist all property departments in developing departmental training plans. Identify performance gaps and work with managers to develop and implement appropriate training to improve performance. Support delivery and follow-up of programs.
• Assist with other Human Resources department tasks, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Support and develop departmental trainers.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Experience, Education, And Certifications

• Degree/diploma in Human Resources or Training and Development, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• 3+ years’ experience in human resources or training and development. Luxury hotel experience preferred.

Skills

• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Fluency in English additional languages preferred.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.

PHYSICAL DEMANDS

• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to obtain impressions through the eyes.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.

Additional Requirements

• Deep understanding of lifestyle hotels.
• Must meet legal requirements for any required licensing.
• Ability to travel occasionally.
• Self-starter with an entrepreneurial spirit and strong organizational skills
• Passion for music and knowledge of music trends preferred.
• Ability to work evenings, weekends, and holidays, as needed.

Hard Rock complies with the City’s Workplace Vaccination requirements.