User Research Vp - Digital Platform

As part of J.P. Morgan's Corporate & Investment Bank (CIB), the Digital Experience Design organization's mission is to improve the experience of external clients and internal users across a broad variety of complex, essential, and high-value product and service journeys. Within this organization, The User Research team helps lead research efforts that promote the voice of the user in the design and delivery of digital solutions. We have team members with deep expertise in psychometrics, ethnography, mixed methods, we share, collaborate, and work together to solve tough research questions.

The User Research team's mission is to enable \"building the right digital experiences \" and \"building experiences right\" at scale.

As a Lead user researcher, you will work closely with Product owners, Design Leads and designers to better understand the needs, influences, and success criteria of our diverse internal and external clients. Your insights will have real and immediate impact on business processes, digital product roadmaps and design. You will develop meaningful and relevant research questions, answer those questions with a variety of methods and approaches to deliver concrete, actionable design recommendations.

This position will focus on building our Digital Platform (web) environment which is used to build our internal and externally facing applications. It is used in a wide range of applications to deliver JP Morgan capabilities.

Job Responsibilities

• The candidate is also expected to have familiarity and ability to employ a variety of ux research methodologies, such as usability testing, interviews, surveys, heuristic evaluation, participatory design, and card sorting.
• Integrate quantitative thinking into studies in partnership with the quant arm of the research team
• Scope, plan, and execute robust discovery and evaluative research studies. Including analyzing, synthesizing and reporting on research studies
• For this position, the hiring team is specially interested in a researcher with expertise in digital ethnography and observation; or a researcher with a skill set focused on innovation in research methodologies.
• Work in a fast-paced, iterative, and innovative environment
• Conduct strategic research that can inform product and design decision making
• Present your findings with senior leadership to make recommendations on design

Required Qualifications, Skills And Capabilities

• The candidate will have interest in and understanding of current trends in AI/ ML and data processing.
• Have excellent communication and presentation skills
• Be familiar and comfortable with the process of software development in particular best practices for building software as an agile team of developers, designers, product and content")
• Understand the strengths and weaknesses of different research methods, and when and how to apply them in the product development process
• Have 6 - 10 years of experience in User Research; preferred experience in a large financial services company or another regulated industry
• Ability to work and lead independently and feel comfortable navigating ambiguity
• Be comfortable working with a wide range of stakeholders which includes product managers, design leads, development leads and other representing various business needs.
• At least a Master's Degree in a relevant field (Psychology, Anthropology, Sociology, Cognitive Science, Human Factors, Human Computer Interaction HCI, Human Machine Interaction HMI...), or equivalent practical experience (academics transitioning to industry are welcome and encouraged to apply)

The candidate will be working within a team of self-directed and collaborative research experts each of whom is driving their own book of work. The current team members praise collaboration and expertise sharing, over competition at all costs. Candidates that do not meet all the requirements are encouraged to apply

About Digital Experience Design

The Digital Experience Design team (DXD) includes nearly 300 UX and visual designers, service designers, researchers and creative technologists spread across six global locations. As a team, we partner with business, product, and technology stakeholders across the Corporate & Investment Bank to design products and services that guide engagement, increase client satisfaction and delight end users.

Learn more about DXD at http://design.jpmorgan.com/

Diversity by design

Our team, our work and the outcomes they produce are guided by diversity . Here, you'll find people from all over the world, valued for the added dimensions their experience, origins, and perspectives bring to the products we deliver. Join us and see for yourself that our commitment to diversity is intentional, essential, and ongoing. It provides the insight and ideas we need to be a better team. And a smarter one, too.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $137,800.00 - $187,000.00 / year