Training Project Manager Jobs

The Training Manager role supports the Health South State projects and is a member of the Health South Training Team. This role manages collaboration with stakeholders to ensure strategic goals and outcomes are met.

This is a remote position.

Essential Duties and Responsibilities:

• Maintain a library of training aids.
• Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provides highly skilled feedback on operations staff performance in scheduled training and informal skills-based coaching.
• Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.
• Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.
• Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.
• Act in collaboration with Training Director as client interface for all training related functions.
• Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.
• Complete hiring and performance management processes to support a high performing training team.
• Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.
• Develop and implement training programs and materials to ensure business requirements are met for effective operation programs such as marketplace, customer service skills, systems, mailroom, back office, certified assistor training and healthcare laws and regulations.
• Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.
• Lead the design development, and manage training sessions, and schedule with the Training Director based on the evaluation of the needs of staff and new hires in coordination with management.
• Review, evaluate, and modify existing and proposed programs.

Minimum Requirements:

• Bachelor's Degree in related field or equivalent combination of education and experience.
• Conflict Management skills
• 5-7 years people management skills
• 5-7 years of relevant professional experience required
• Excellent communication and interpersonal skills
• 5-7 years project management
• Excellent organizational and project management skills
• Contact center experience is a plus

Ideal candidate would have FLHK exposure and a solid working relationship with internal program stakeholders

Compensation and Benefits:

• 401K with match from employer
• Salary range US$50,000.00/Yr - US$80,000/Yr
• Paid Time Off
• Health and Life Insurance and other perks!
• Full time position
• Quarterly Bonus Plan