Theft/Fire Specialist - Remote

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Theft/Fire Specialist - Remote

Requisition Number

R6009 Theft/Fire Specialist - Remote (Open)

Location

Colorado - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado Springs, Colorado, Connecticut - Home Teleworkers, Delaware - Home Teleworker, Florida - Home Teleworkers, Georgia - Home Teleworkers, Glendale, Arizona, Glendale, Arizona, Henderson, Nevada, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker {+ 25 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Theft/Fire Specialist! Join us and support CSAA IG in achieving our goals.

Your Role: Under general direction, A Theft/Fire Specialist consistently evaluates vehicle values and repair estimates to determine the economic reparability of vehicles. You will completely prepare files for total loss settlement discussion, contacts customers, and negotiate and settle total loss claims. In this role, you will write physical damage estimates from photos to determine reparability, take first notice calls and enters claims into claims administrative system. You are responsible for handling 1st party claims that have been designated as a fire and theft loss to resolution, and handling 3rd party specialty claims in their entirety. 70% or more of the day is spent handling fire/theft claims, 30% or less of the day is spent handling total losses.

Your Work

• Resolves claim coverage and limits issues.
• Completes break even analysis to determine repair threshold.
• Identifies potential fraudulent claims for referral to special investigation unit.
• Investigates, evaluates, negotiates, and settles claims involving specialty vehicles from start to finish including complex liability determination.
• Fully documents the claim file with all relevant documents, photos, and notes for settlement discussion.
• Arranges, manages and negotiates towing, storage and rental allowances with vendors and owners.
• Complies with all regional laws and guidelines to calculate the settlement value of total loss vehicles.
• Determines relevant information to properly evaluate the market value of total loss vehicles, including identifying year, make, model, mileage, options, refurbishments, and condition of the vehicle.
• Negotiates and settles total loss claims with 1st and 3rd party claimants, lien holders, and attorneys.
• Takes first notice calls and enters claims into claims administrative system.
• Prepares file for authority review with supervisor or manager.
• Contacts
• Investigates, evaluates, negotiates, and settles total theft and fire claims from start to finish.
• Assesses, negotiates and finalizes payment amounts up to settlement authority.
• Writes sophisticated estimates from photographs using computerized estimating platform to determine extent of both related damage and unrelated prior damage.