Support Specialist - Firmware/Plc (Remote) (Remote)

Software Support Specialist (Firmware and PLCs)

100% Remote.

94K-100K.

100% Remote.

Key Words: Firmware/Software Test, Network Communication Protocols (Modbus, etc.), Integrate electronic devices with PLC setups.

Primarily testing firmware/software during integration with PLC systems, troubleshooting network communication issues and escalate if needed. No programming and no hardware installation.

Our client is seeking a Software Support Specialist who can provide support to both internal users and external customers for their software and instruments. This position entails troubleshooting and developing technical solutions related to software and system configurations and providing expertise on software support standards, tools, and procedures. The Software Support Specialist also tracks software problems and works with developers to resolve issues and creates and executes software and instrument firmware test plans.

Specific Job Responsibilities:

• Troubleshoots system and network configuration issues.
• Resolves software and industrial network communications protocol issues in-house and at customer sites.
• Works closely with other engineers to resolve problems.
• Trains internal and external customers on the use of products.
• Tracks software and industrial network communications protocol errors.
• Provides software and industrial network communications protocol support via phone and e-mail.
• Assists with the selection and installation of support tools and procedures.
• Writes user technical notes.
• Assists with the development of training curriculum related to network communications protocol

Qualifications:

• Must be a self-starter and work independently
• Demonstrated experience reading and utilizing process diagrams, SCADA block diagrams and control schematics to troubleshoot monitoring/control systems software issues and interfacing with PLCs.
• Demonstrated experience utilizing and troubleshooting industrial protocols like Modbus, Ethernet IP and OPC UA
• Demonstrated experience working with and understanding the industrial use of PLCs in automated production and manufacturing environments.
• Excellent verbal and written communication skills
• Bachelor’s degree in a technical field required
• Three years software or firmware testing experience required
• Three years technical support experience required