Billing Specialist (Open To Remote)

About TRUE:
Our mission is to be the leading provider of property insurance products to homeowners and small businesses in catastrophe-exposed regions of the country. TRUE uses the scale and operational capabilities of its founder to deliver a premier level of service to our members and agents. We do this through a reciprocal exchange model that provides competitive pricing, policy coverage and a unique ownership experience for our members and agents.
Join us on our journey to grow into a powerful contender in the field of insurance.
You will report to a VP. You will process and reconcile daily payments, researching billing escalations, managing refunds, audits, and declined payments. While in the role, you will support our members including internal customers, partners, mortgage companies and third parties. Quality and quantity really need to be complimentary. As a primary member of a startup company, flexibility and adaptability is really important, and being able to adapt to change. Focus on identifying and driving continuous improvement is crucial.
Compensation Minimum:$23.00 /hour
Compensation Maximum:$31.92/ hour
Compensation may vary based on the job level and your geographic work location.
Responsibilities

• Reverse ACH and credit card payments when needed
• Research credits over $1K and reverse payments or apply to correct policy
• Handle reversal of credit card payments, payment transfers and bank return checks
• Manage declined payments
• Monitor and respond to billing escalations from internal employees, partners, and members
• Help document and maintain current standard operating procedures and training tools
• Post lockbox payments
• Seek opportunities for further efficiencies and risk mitigation related to manual tasks
• Create spreadsheet and review possible EFT fraudulent activities
• Comparison of Billing reports against daily payments posted
• Reconcile Daily and Monthly credit card, lockbox, and EFT payments.
• Refund request log and submit refund requests to Finance department
• Produce simple reporting at a defined schedule to track work volume, identify issues and help guide staffing decisions
• Research unidentified payments, chargebacks, and refunds

Core Skills Required

• PC knowledge; data entry skills, analytical/problem solving skills, knowledge of Windows
• Ability to influence others on team to positive, results oriented work outcomes
• Act in a manner that supports TRUE's core values
• Results driven both individually and in a team setting
• Critical thinking and analytical
• High level of proficiency in Microsoft Products (i.e.: Excel, Word)
• Experience with practical and academic financial literacy related to understanding billing, collections, cash application and banking functions

Experience And Education

• Bachelor's degree a plus (preferably in accounting, finance, or related field)
• Minimum of 1-2 years billing experience preferred
• Associate degree in accounting, finance, or related field

Additional Information

• Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

This position is fully remote/work from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.