Commercial Billing Specialist (Remote)-$$30/Per Hours

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TDS provides communications services to a mix of rural and suburban communities throughout the United States. The company employs more than 3,500 people nationwide and is a subsidiary of Telephone and Data Systems, Inc. IT Solutions. Visit tdsinc.com for more information.

Responsibilities:

• Manage all Commercial Billing Only order activity between Commercial Sales and enter into the applicable systems, COBRA and SABRE.
• Keep up to date on all systems, procedures, products and services involved in the customer contact, sale and order placement of Commercial customer accounts. This includes but not limited to keeping up to date on Tariff rules and regulations, Telecommunications Service Agreements, Amendments, and Addendum requirements.
• Special Projects and/or audits assigned by the Senior Billing Specialist
• Make outgoing calls or email as necessary for order placement or to communicate proactively with internal customers.
• To insure safeguarding of the company’s revenues according to the tariffs and product management rules.
• The ability to accurately determine the appropriate transcode associated to the products and services requested. This determination directly impacts the commercial sales compensation. In addition, manually
• Manage multiple orders, tasks and follow up work that is time sensitive. Take necessary actions to update the billing system to ensure timely delivery and/or billing of services to customers. This includes but not limited to capturing order detail from SFA, RNW, COBRA, and MetaSolv.
• Apply technical knowledge of products and systems to enter Base and Viking Commercial orders into SABRE, and other various billing systems. This activity would include, but is not limited to, interpreting and verifying that all product and billing requirements as well as Telecommunications Service Agreements, Addendums, and Amendments, are met on the incoming order and reflected correctly in the applicable systems.

Qualifications:

Required Qualifications

• 1+ years’ experience in customer service.
• 2+ years experience using a PC with various software packages OR current military service, or prior military service with honorable discharge.

Other Qualifications

• Must be able to type at least 45 WPM +
• High degree of attention to detail and time management skills
• Experience working in a team environment
• Excellent organizational skills to monitor and prioritize multiple activities at once
• Satisfaction.
• Quality is absolutely critical. Detail orientation is key. Attention to detail in assembling and submitting access service requests and loop service requests
• 6+ months experience working with detailed data.
• Excellent communication skills.
• Ability to work well with variety of different people throughout the TDS team
• Willingness to work and make
• Manages multiple tasks and prioritizes well
• Critical thinker

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). For more detail on the benefits we offer click here.