Technical Support Rep. (Remote)

As a CGS, you will be connecting with our valued customers and giving them the best experience possible. We feel that your success is our success! You will have the opportunity to develop into other roles to enhance your career. We are looking for people who are hungry to learn new things, love people, and want to provide world class customer support. Apply now!

Job Skills:

• Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
• Recognize customer’s problems that should be escalated to the next level for resolution following established protocols
• Performs other duties and tasks as assigned by the Team Lead
• Apply understanding and knowledge of information systems products and services to assist customers on technical matters

Job Qualifications:

• Experience using or supporting Microsoft Windows and PC hardware
• Demonstrates strong verbal, written, and listening skills
• High School Diploma (or equivalent) and willingness to learn through on the job training
• 1-3 years Customer Service and/or Technical Support experience
• Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics
• Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction

We provide Medical, Dental, and Vision

EEO/AA Employer/Male/Female/Vet/Disabled

##inccgs88