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Related keywords
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- Remote Customer Success Representative
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- Technical Customer Support Us Remote
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Collaboratemd- Customer Success Associate (Remote, Us)
Company | EverCommerce |
Address | Orlando, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-22 |
Posted at | 8 months ago |
CollaborateMD- Customer Success Associate (Remote US)
- Proactive collection of accounts receivables.
- Document and contract preparation and management.
- Diagnose, resolve, and respond to all customer issues and inquiries in accordance with company procedures and best practices.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Customer advocate that offers solutions and ensure customer retention.
- Scheduling and coordination of resources.
- Provide immediate response to all issues and continue to follow-up with customer until cases are properly adjudicated.
- Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions to customers.
- Assist with a portfolio of customers through tickets, emails, or phone calls.
- Assist with customer requests via tickets and customer projects.
- You have good communication and interpersonal skills and build good rapport with your target audience
- Exceptional communication and presentation skills
- You demonstrate adaptability and flexibility to change or adjust to meet the needs of the situation or environment
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations
- You are a self-starter who takes initiative, can work without supervision and begin projects independently. You are compelled to take action through empowerment
- You are resourceful. You adopt not a “can-do” but a “will-do” attitude, and are willing to think way outside the box in order to get the job done
- 1-2+ years of experience in account management, customer success or customer support, experience with a SaaS company a plus
- Confident navigating Google Apps, Microsoft Office Suite, Salesforce, SharePoint and help desk support software
- Knowledge of the healthcare industry.
- BA/BS degree preferred
- Flexible and generous (FTO) time-off
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Employee Stock Purchase Program
- 401k with up to a 4% match and immediate vesting
- Continued investment in your professional development through Udemy
- Student Loan Repayment Program
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