Online Healthcare Customer And Technical Support Agent

We seek a dynamic and knowledgeable individual to join our telehealth team at Healthspan (https://gethealthspan.com) as a Online Healthcare Customer and Technical Support Agent. This multi-faceted role requires deep skills in providing exceptional technical assistance to patients and healthcare professionals on a telehealth platform, ensuring smooth navigation, troubleshooting technical issues, and delivering effective solutions. As well as, communicating effectively with our vendors to ensure seamless integration and optimal functionality..

Position: Online Healthcare Customer and Technical Support Agent

Location: Remote

About Us: We are a leading telehealth platform dedicated to revolutionizing the way healthcare is delivered. Our mission is to provide convenient and accessible medical services to individuals across the globe. We believe in the power of technology to transform healthcare, and we're looking for talented individuals who share our vision.

Responsibilities: As a Online Healthcare Customer and Technical Support Agent on our platform, you will play a pivotal role in ensuring a seamless experience for our patients. Your main responsibilities will include:

• Providing exceptional customer support through various communication channels, including chat, email, and phone, to address patients' concerns and inquiries.
• Collaborating with our vendors to understand integration requirements, troubleshoot technical issues, and coordinate solutions for seamless platform functionality.
• Providing timely and effective technical support to vendors, addressing inquiries, resolving integration-related problems, and ensuring vendor satisfaction.
• Assisting patients with order and fulfillment inquiries, guiding them through the process and resolving any issues they might encounter.
• Keeping up-to-date with our platform's features and updates to provide accurate and relevant information to patients.
• Working closely with our internal technical teams to bridge the gap between vendor requirements and platform capabilities.
• Collaborating with our technical team to troubleshoot and resolve technical issues related to web apps, databases, and other platform functionalities.
• Contributing to the development of support resources such as FAQs and knowledge base articles to empower patients to find solutions independently.
• Documenting patient interactions, issues, and solutions accurately for future reference and continuous improvement.

Requirements:

• Ability to adapt and learn quickly in a fast-paced and evolving environment.
• Experience in customer support or a related field, with a proven track record of delivering exceptional customer experiences.
• Strong problem-solving abilities and a passion for helping others.
• Problem-solving skills to diagnose and resolve technical issues and suggest appropriate solutions.
• Detail-oriented with strong organizational skills to manage multiple vendor relationships.
• Empathy and compassion, with a genuine desire to make a positive impact on patients' lives.
• Excellent communication skills with a friendly and patient demeanor.
• Proficiency with computers and a solid understanding of web applications and databases.

Preferred Qualifications:

• Experience with payment gateway systems such as Stripe.
• Familiarity with CRM tools and support ticketing systems.
• Technical background or experience in troubleshooting technical issues.
• Previous experience in a telehealth or healthcare-related industry.

What We Offer:

• The chance to be part of a transformative mission in healthcare.
• Collaborative and inclusive work environment.
• Competitive compensation package.
• Opportunities for professional growth and development.

If you're ready to be part of a dynamic team that's changing the way healthcare is delivered, we'd love to hear from you!

To apply, please submit your resume, a cover letter detailing your relevant experience, interest in support, telehealth and healthcare, and a video explaining why this unique role appeals to you. Demonstrate how your growth mindset aligns with our company values and how your expertise can contribute to the evolution of healthcare.

Please note that due to the high volume of applications, only shortlisted candidates will be contacted.

Join us in shaping the future of healthcare. Apply now by sending your materials listed above to [email protected]

About Healthspan

Healthspan optimizes human performance and cellular function through interventions targeting cellular senescence. We empower our patients to regain control over the levers of aging that are at the foundation of most age-related chronic diseases.

Healthspan specializes in protocols that target mTOR as a driver of aging. Our protocols are based on the research of Dr. Mikhail Blagosklonny and his theory of cellular hyperfunctions.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.