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Remote Technical Support Agent Jobs

Technical Support Specialist - Remote | Wfh
By Get It Recruit - Healthcare At West Hempstead, NY, United States

We are a dynamic organization seeking a dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a pivotal role in maintaining our office technology ...

Technical Support Agent Jobs
By DDS Wireless (NA) Ltd. At Redmond, WA, United States
· Strong prospecting, qualification, and negotiations skills with a business solution-centric mindset
Great to have Experience and Qualifications:
*Depending on qualifications, the successful candidate may be offered a position at a more appropriate level
· Collaborate with colleagues in pre-sales, marketing, and customer success to provide an amazing customer-first experience
· 7+ years of quota-carrying experience in business development and selling SaaS solutions
· 5+ years experience with expanding business into new products and markets
Variable Hours Officer - Technical Support Specialist (Remote)
By Columbia University At , New York $32.14 an hour

For on-line classes and events:

Online Healthcare Customer And Technical Support Agent
By ZenPatient At United States
Working closely with our internal technical teams to bridge the gap between vendor requirements and platform capabilities.
Detail-oriented with strong organizational skills to manage multiple vendor relationships.
Contributing to the development of support resources such as FAQs and knowledge base articles to empower patients to find solutions independently.
Collaborating with our vendors to understand integration requirements, troubleshoot technical issues, and coordinate solutions for seamless platform functionality.
Problem-solving skills to diagnose and resolve technical issues and suggest appropriate solutions.
Excellent communication skills with a friendly and patient demeanor.
Guest Care Support Agent (Remote)
By Carnival Cruise Line At United States
Knowledge, Skills & Abilities: Excellent English written/verbal communication skills.
Education: High School Diploma or GED preferred
Years/Area of Profession Experience: Must have at least 6 months of Call Center experience.
Critical Professional related Technical/Computer Skills: Proficient in Microsoft Word/Excel.
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Technical Support Analyst (Remote Optional)
By Listrak At , Remote
Ability to manage multiple support cases and demonstrated skill at managing multiple priorities
1+ years of experience in a technical support role is required
Must have customer support experience
Customer Support-related certifications are a plus
Basic knowledge of HTML and CSS is preferred.
Experience with other web site programming languages such as ASP .NET, JavaScript, C#, PHP
Technical Support Engineer (Voice) - Remote
By Telesystem At , Toledo
Trouble resolution and voice related project management in accordance with priorities set forth by the department or the company.
Maintain a thorough understanding of all relevant systems used by Telesystem. Including CRM system, trouble ticketing system, facility management system, etc.
Monitor, maintain, and Report on SLA’s for customers and ensure the requirements are met.
Acquire and maintain an up-to-date knowledge of all Telesystem deployed equipment, and software.
Demonstrate advanced working knowledge to perform packet-captures with software like Wireshark and correctly analyze and interpret the packets.
Demonstrate advanced working knowledge of the OSI model Layers 1 through Layer 7.
Noc Technical Support Specialist Night Shiftus Remote
By Motorola Solutions At , , Tx
Experience with endpoint administration for security, patch, or backup management
Remote or virtual machine support experience a plus
Use of ServiceNow or Remedy for case and incident management
1+ years of technical support experience in a customer-facing IT service organization
Microsoft Windows OS (operating systems) support experience
Network fault monitoring dashboard experience
Technical Support - Networking (Remote Friendly)
By Imagine Communications At , Remote, 33126, Fl
Cisco certification (CCNA/CCNP) or equivalent skill set.
Empower our customers and our service staff by adopting a knowledge centricapproach to problem solving.
4 year technical degree or equivalent work experience.
5+ years of experience in a customer facing techincal role.
Expertise in design/administration of Linux enterprise system, windows server system or equivalent skills.
Expertise in design/administration of enterprise class IP network or equivalent skills.
Technical Support Rep. (Remote)
By Computer Generated Solutions, Inc. At ,
Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
Apply understanding and knowledge of information systems products and services to assist customers on technical matters
1-3 years Customer Service and/or Technical Support experience
Experience using or supporting Microsoft Windows and PC hardware
Demonstrates strong verbal, written, and listening skills
Recognize customer’s problems that should be escalated to the next level for resolution following established protocols
100% Remote Technical Support Engineer
By Agility Partners At United States
Create and maintain incident management requests to product group/engineering group/finance team.
Great resume builder – gain experience with a Fortune 15 company
Medical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offerings
Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills
Knowledge of Excel: pivot tables, filters & look-up function
Quickly identify cases that require escalation (either technically or strategically).
Technical Support Engineer (Remote)
By CrowdStrike At Sunnyvale, CA, United States
Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Create process or troubleshooting documentation in the support knowledge base.
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
Outstanding analytical and organizational abilities.
Experience supporting Kernel level security solutions
Associate Technical Support Specialist (Remote)
By Hinge Health At Washington, United States
Develop extensive knowledge of our product, including common technical challenges and troubleshooting techniques.
Tech support experience (minimum two years).
Excellent participant facing communication and writing skills.
Able to effectively work in a Remote environment and be depended on for excellent punctuality and communication.
Healthcare background, and/or previous healthcare experience, especially startup healthcare experience.
Experience with customer support tools (e.g. RingCentral, ZenDesk, Freshdesk) and/or Google Analytics.
Technical Customer Support Agent
By ADP At Parsippany, NJ, United States
Microsoft Certified Professional (MCP) or equivalent certification/experience
2 years' experience with Enhanced Time and/or Workforce Manager
Are you ready to join a company offering career advancement opportunities throughout your career journey?
1 - 3 years ADP Client Services or equivalent outside experience
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Other Acceptable Experiences Could Include
Technical Client Support Agent
By ADP At Augusta, GA, United States
Microsoft Certified Professional (MCP) or equivalent certification/experience
2 years' experience with Enhanced Time and/or Workforce Manager
Are you ready to join a company offering career advancement opportunities throughout your career journey?
1 - 3 years ADP Client Services or equivalent outside experience
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Other Acceptable Experiences Could Include
Cybersecurity Technical Support Associate (Eastern Time Zone) (Remote)
By Cyware At United States
Discuss technology in simple, every-day terms; manage multiple clients and open tickets simultaneously.
US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C)
Minimum of 2-3 years of experience with Zendesk or similar ticketing system.
Minimum 2-3 years of relevant experience in technical support. Software-as-a-Service (SaaS) support experience is required.
Hands-on experience on Linux systems and administration.
Experience with log analysis for troubleshooting and problem identification..
Overnight Technical Support Agent
By Fusion Connect At , Remote
Knowledge, Skills and Abilities Requirements:
Utilize online resources such as process flows and the knowledge base to resolve customer troubles
Participate in continuing education and training for new products and services
Candidate must have strong analytical skills
Strong verbal and written communications and interpersonal skills
Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
Controls Engineer Night Shift (Walmart)- Technical Support (Remote)
By Dematic At , Grand Rapids, Mi
1+ year's experience in a related field providing Customer Service Support
Experience with Allen Bradley and Schneider PLC controls platforms
Experience with controls hardware troubleshooting
Strong verbal and written communication skills
Participates in the support of semi-complex systems that integrate hardware and software.
Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
Technical Support Engineer (Remote)
By Ordr At , Remote
Define, manage, and execute problem resolution plans and drives solutions/fixes through engineering and QA.
Effectively manages many different tasks simultaneously
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
5+ years of experience in a similar customer-facing job function.
Experience working in a B2B SaaS organization, strong familiarity with
Security concepts, remote access, and cloud.
Manager, Technical Support - Atlanta, Ga / Remote, Irl
By Bluefin Payment Systems At , Atlanta, Ga
2+ years of group lead/management experience of SaaS based technical support team.
Experience with terminal management systems such as PAX’s PaxStore or Ingenico Estate Manager is preferred.
Manages remote Technical Support team members based in the US and Ireland.
Experience in managing remote/international teams.
Preferred of two (2) years of technical support experience with basic HTML, JSON, XML knowledge
Updates and maintains technical support training material, documentation, and knowledge base.