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Remote Support Technician Jobs
Company | HonorBuilt |
Address | Georgia, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-10-12 |
Posted at | 7 months ago |
HonorBuilt is an IT services company specializing in restaurants and other multi-location businesses. This position is on our QSR System Support team providing remote support; internal title QSR System Support. We serve national brands like Chick-fil-A, Krystal, Burger King, Popeye's, Shane's as well as dozens of smaller local clients. They are looking for someone who is hard working, and demonstrates exceptional customer service skills. We strongly believe that it is important that we serve our clients well. Some of the essential duties include diagnosis and troubleshooting issues for Point of Sale Systems (Aloha, SICOM & RPOS and others), diagnosis and troubleshooting of networking issues, wired and wireless, and diagnosis and troubleshooting of Windows 7 and 10 Operating Systems.
- This is a remote/work from home position.
- Diagnosis and troubleshooting of networking issues, wired and wireless.
- Diagnosis and troubleshooting of Windows 7 and 10 Operating Systems.
- Diagnosis and troubleshooting issues for Point of Sale Systems (Aloha, SICOM & RPOS and others).
- A “can do” approach for receiving customer issues through telephone, email and other avenues.
- High touch communication with our customers is critical - keeping them informed of ticket progress, notifying them of impending changes or agreed outages.
- Responsible for full documentation of tasks, and meeting of commitments in ConnectWise.
- Escalate issues that cannot be completed within agreed service levels.
- Improve customer service, perception and satisfaction.
- Interact with vendors to support hardware and software.
- Document internal processes and procedures related to duties and responsibilities.
- Ability to work in a team and communicate effectively at all levels of the organization.
- Learn and practice our Values.
- Service awareness of customers' key IT services for which support is being provided.
- A successful background check, drug screening and technical interview.
- Ability to prioritize and handle multiple tasks.
- A proven Customer Service background or Technical Support role in a Call/Contact Center.
- Exceptional ability to research and troubleshoot technology problems.
- Ability to adapt to changing procedures and equipment.
- Excellent written and verbal skills.
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