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Remote Technical Support Representative Jobs

Technical Support Specialist - Remote | Wfh
By Get It Recruit - Healthcare At West Hempstead, NY, United States

We are a dynamic organization seeking a dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a pivotal role in maintaining our office technology ...

Support Technical Account Manager - Remote | Wfh
By Get.It Recruit - Administrative At Santa Clara, CA, United States

We are a dynamic and rapidly growing Silicon Valley technology company on a mission to revolutionize the way payments are made. Our platform facilitates cash, debit, credit, and ACH payments, ...

Learner Success Support Representative - Remote
By BloomTech At San Francisco, CA, United States
1+ years working in a Learner-facing role in education or customer support
Experience working in a fast-paced environment with multiple concurrent priorities and tasks
Route Learner requests and issues to the appropriate staff member or team
Collaborate with staff members regarding support escalations, along with other requests or inquiries received
Work with and assist Learners regarding general academic, admissions, and technical inquiries or requests
Update cases regularly with all relevant information, i.e. interactions with Learners or progress of a case, for record-keeping
Technical Support Representative I
By Solugenix At Arizona, United States
1-2 years’ experience in an office environment.
Experience within a FDA regulated medical device company is a plus.
Knowledge of Outlook, Excel, Word.
Must be able to document activities thoroughly per requirements.
Remote (must live in Arizona, Texas, Oklahoma or Florida)
2-3 years of customer support providing excellent customer service or help desk support.
Variable Hours Officer - Technical Support Specialist (Remote)
By Columbia University At , New York $32.14 an hour

For on-line classes and events:

Technical Customer Support Representative (Remote)
By Sylvan Learning At ,
Additional duties and responsibilities are required to meet Sylvan’s changing business requirements and commitment to continuous improvement.
Ability to provide a positive customer experience with outstanding customer service skills
Experience working on a remote team
Flexible work environment with ability to work remotely from home; and
2+ years of experience working in the Customer Service/Contact Center industry
1+ years technical experience working with computer systems and technology
Technical Support Analyst (Remote Optional)
By Listrak At , Remote
Ability to manage multiple support cases and demonstrated skill at managing multiple priorities
1+ years of experience in a technical support role is required
Must have customer support experience
Customer Support-related certifications are a plus
Basic knowledge of HTML and CSS is preferred.
Experience with other web site programming languages such as ASP .NET, JavaScript, C#, PHP
Customer Technical Support Representative
By LaunchPointPEO At Honolulu, HI, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Customer Technical Support Representative
By LaunchPointPEO At Alameda, CA, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Customer Technical Support Representative
By LaunchPointPEO At Washington, DC, United States
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Responsible for account management (password reset, account maintenance)
Implement Virtual Desktop infrastructure allowing virtual desktop management
1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
Provide Remote Support, Desktop Support and Field Technician Support.
Monitor, manage and secure employees’ mobile device
Technical Support Engineer (Voice) - Remote
By Telesystem At , Toledo
Trouble resolution and voice related project management in accordance with priorities set forth by the department or the company.
Maintain a thorough understanding of all relevant systems used by Telesystem. Including CRM system, trouble ticketing system, facility management system, etc.
Monitor, maintain, and Report on SLA’s for customers and ensure the requirements are met.
Acquire and maintain an up-to-date knowledge of all Telesystem deployed equipment, and software.
Demonstrate advanced working knowledge to perform packet-captures with software like Wireshark and correctly analyze and interpret the packets.
Demonstrate advanced working knowledge of the OSI model Layers 1 through Layer 7.
Noc Technical Support Specialist Night Shiftus Remote
By Motorola Solutions At , , Tx
Experience with endpoint administration for security, patch, or backup management
Remote or virtual machine support experience a plus
Use of ServiceNow or Remedy for case and incident management
1+ years of technical support experience in a customer-facing IT service organization
Microsoft Windows OS (operating systems) support experience
Network fault monitoring dashboard experience
Technical Support - Networking (Remote Friendly)
By Imagine Communications At , Remote, 33126, Fl
Cisco certification (CCNA/CCNP) or equivalent skill set.
Empower our customers and our service staff by adopting a knowledge centricapproach to problem solving.
4 year technical degree or equivalent work experience.
5+ years of experience in a customer facing techincal role.
Expertise in design/administration of Linux enterprise system, windows server system or equivalent skills.
Expertise in design/administration of enterprise class IP network or equivalent skills.
Technical Support Representative Jobs
By VIVOTEK USA At San Jose, CA, United States
Stay updated with the latest technological developments and product knowledge to offer comprehensive support.
Assist in creating and maintaining knowledge base articles and technical documentation.
Provide remote training and guidance to customers on using software and hardware products.
Bachelor’s degree in Computer Science or related field, or equivalent experience
Basic knowledge of operating systems, such as Windows, macOS, or Linux (Linux Cert preferred)
Proven work experience as a Technical Support Technician or similar role
Technical Support Rep. (Remote)
By Computer Generated Solutions, Inc. At ,
Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
Apply understanding and knowledge of information systems products and services to assist customers on technical matters
1-3 years Customer Service and/or Technical Support experience
Experience using or supporting Microsoft Windows and PC hardware
Demonstrates strong verbal, written, and listening skills
Recognize customer’s problems that should be escalated to the next level for resolution following established protocols
Specialist, Logistic & Technical Support | Remote | Depuy Spine Limited Partnership
By Johnson & Johnson At , $60,000 - $96,600 a year
Provide service complaint management to achieve a “close-loop” resolution process for the customer, while following department SOPs and SOX requirements.
Communicates effectively with upper-level management and works collaboratively with cross-functional business partners are required.
Document calls in accordance with company guidelines and regulatory requirements.
Determine level of complexity of calls and escalates as necessary to achieve maximum first-time resolution. Deliver excellent customer experiences.
Assist in supporting all personnel on department procedures and to assure complete understanding of assigned responsibilities and guides other departments.
Minimum of two (2) years related work experience required.
Technical Support Representative - (Home-Based)
By IQVIA At , Remote $25 an hour
Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers
Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™.
Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.
1+ year of Technical Support experience required
Previous experience working in a customer care environment
PC hardware and configuration skills
100% Remote Technical Support Engineer
By Agility Partners At United States
Create and maintain incident management requests to product group/engineering group/finance team.
Great resume builder – gain experience with a Fortune 15 company
Medical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offerings
Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills
Knowledge of Excel: pivot tables, filters & look-up function
Quickly identify cases that require escalation (either technically or strategically).
Technical Support Engineer (Remote)
By CrowdStrike At Sunnyvale, CA, United States
Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Create process or troubleshooting documentation in the support knowledge base.
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
Outstanding analytical and organizational abilities.
Experience supporting Kernel level security solutions
Technical Product Support Specialist (Remote)
By Allergan Data Labs At United States
3+ years of experience in technical support, customer service, or account management
Experience with support ticket management systems such as Zendesk, Salesforce, etc. and optimization of such systems
We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
Manage accounts and perform technical onboarding to ensure successful adoption of our SaaS platform
Enhance and assist our knowledge base in collaboration with our Technical Writers
Provide input on ways to continuously improve the customer experience and internal processes

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Remote Technical Support Representative to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers find solutions to their problems. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Overview A Remote Technical Support Representative is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. Detailed Job Description A Remote Technical Support Representative is responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot customer issues, provide technical advice, and help customers find solutions to their problems. They must be able to answer customer questions and provide detailed instructions on how to use products and services. They must also be able to identify and resolve customer complaints in a timely manner. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Good communication skills
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in customer service or technical support
• Experience with customer service software
Job Responsibilities
• Respond to customer inquiries via phone, email, or other remote communication channels
• Troubleshoot customer issues and provide technical advice
• Identify and resolve customer complaints in a timely manner
• Provide detailed instructions on how to use products and services
• Update customer records in customer service software
• Follow up with customers to ensure their issues have been resolved