Technical Support Representative I

Technical Support Representative I

Remote (must live in Arizona, Texas, Oklahoma or Florida)

Direct Hire

Job ID 2023-8937

We are looking for an enthusiastic, customer-minded person that is looking to grow with our Technical Support team. In this role, you will handle support and technical troubleshooting of medical equipment acting as the liaison between field personnel and our customers. You will be answering questions about any product-related issues and provide guidance to our customers. Please send your resume in Word format.

Qualifications:

• Ability to type 40 WPM, ten key by touch preferred.
• 2-3 years in call center environment.
• 2-3 years of customer support providing excellent customer service or help desk support.
• 1-2 years’ experience in an office environment.
• Must be great at multi-tasking and comfortable with technology.
• Experience within a FDA regulated medical device company is a plus.
• Ideal candidates can adapt easily to change, have the ability to think logically, be a problem solver, communicate effectively and professionally and follow process documentation closely.
• Knowledge of Outlook, Excel, Word.
• Ability to solve problems quickly and pay close attention to detail.
• 1-2 years technical troubleshooting.
• Must be able to document activities thoroughly per requirements.

Responsibilities:

• Contributes to team effort by accomplishing related results.
• Identify areas of concerns and ability for development.
• Participates in an on-call rotation to provide technical assistance to customers, available to work periodic holidays.
• Maintains quality service by establishing and enforcing organization standards.
• Ensures compliance guidelines are met when documenting all activities within customer database.
• Keep track of customer inquiries, complaints, and issues.
• Interface with internal customer regarding general product issues and administrative support functions.
• Extensive use of administrative software to schedule and coordinate.
• Complies with applicable laws, regulations, standards, policies, and procedures.

Pay Range for CA, CO, IL, NJ, NY, WA: $16/hour to 20/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

About Solugenix

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.