Technical Support Specialist Jobs

Work for a cloud innovator consulting global organizations. Key focus areas include systems administration, doing password resets, PC hardware and software troubleshooting and upgrades. You will be responsible providing customer service to new and existing clients.

Duties And Responsibilities

• Troubleshoot and decipher problems by asking probing questions and utilizing available tools in a remote or in person capacity
• Perform administration of virtual and physical desktops using various tools
• Remote thin client management
• Perform daily system monitoring
• Research, resolve and respond to various user requests and inquiries
• Provide support for escalated requests to engineering
• Provide friendly, courteous, and quality systems support to all users
• Perform regular security monitoring to identify possible intrusions
• Provide detailed description of problems and resolutions in the ticketing system

Requirements

• Windows Server Operating Systems a plus
• Desire to grow your IT career into Systems Administration or other areas
• Virtualization a plus
• Active Directory, DNS, DHCP, VPN
• Windows7 & 10 OS troubleshooting
• Phone System management a plus
• Hardware troubleshooting/repair
• Must be a self-starter and able to complete tasks with minimal supervision; great communication and customer service skills. This includes positively interacting with clients in person and over the phone