Technical Support Specialist Jobs

Company Overview

J & A Industries is delighted to bring your attention to some outstanding, high quality products! Founded in 1980, J & A Industries is a leading industrial & manufacturing equipment provider & provides equipment to the aerospace, technology industries to name a few. With company connections to Toshiba, Autodesk, & Foxconn, J&A Industries is one of the leading companies in our field in the area Industrial Workbench. We are hiring a talented Technical Support Specialist professional to join our team. If you're excited to be part of a winning team, J&A Industries is a great place to grow your career. You'll be glad you applied to J&A Industries

Responsibilities for Technical Support Specialist

•Install and configure computer systems and applications within the company

•Respond to customer inquiries and assist in troubleshooting and resolving challenges

•Actively update, maintain and monitor all aspects of computer networks

•Resolve technical issues related to network interruptions

•Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

•Maintain a working log detailed all required system updates, as well as the date of completion

•Organize and file documentation pertaining to warranties and instructional guides for computer hardware

•Assist management in creating training materials pertaining to computer troubleshooting and usage

Qualifications for Technical Support Specialist

•A bachelor's degree in computer science or related technology field is preferred

•Industry-specific certification in relevant computer languages or software may be required

•1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services

•Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

•Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs

•Accept constructive criticism and customer feedback regarding their experience with software or IT services

•Extensive experience working with different operating systems including Windows and Mac OS

•Professional written and interpersonal skills are essential when communicating with customers and clients

•Ability to prioritize and manage several milestones and projects efficiently