System Support Specialist (Remote)

DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago. Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program.

Check out our careers page to see all of our job openings: http://divihn.com/careers/find-a-job/

One of our BEST F500 customers has engaged us to help them hire a System Support Specialist (REMOTE) to be available to work out of their office in N/A, N/A; details can be found below.

5 years

Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists

Lavanya at 224-369- 0873

Dipankar at 224-507-1264

Title: System Support Specialist (REMOTE)

Duration: 5 years

Location: Remote

Description

US Citizens Only

Objective

The contractor will provide full software maintenance and support service installations of new/existing (RPMS) software and patch maintenance for the Client and its affiliated sites. Providing routine monitoring of system backups, error traps, database space allocation, and database integrity, and correction of erroneous pointers and other problems identified in the monitoring process or by the Client IT department.

The contractor will provide all labor and materials to maintain the service agreement.

Should on-site work by contracting staff be necessary, Client will provide during on-site visits, a reasonable work area consisting of a desk, computer terminal, telephone, and office supplies.

Technical Requirements

Telephone Support:

• Standard telephone response is limited to the hours of 8:00am to 5:00pm E.S.T., Monday through Friday, excluding holidays
• The following holidays are observed by the Support Department: New Year's Day, Labor Day, President's Day, Columbus Day, Memorial Day, Thanksgiving Day, The day after Thanksgiving Day, Independence Day, and Christmas Day.
• Support calls will be responded to by contracting staff within four hours of each call during normal working hours.
• The contractor will assist the callers requesting support during a four-hour call-back period or will provide an estimate of the time required to resolve the problem.
• Information and assistance will be available from the Help Desk 8:00AM to 5:00PM.
• The contractor support services shall include unlimited telephone support, online support, periodic upgrades and enhancement to Resource Patient Management System.

Remote Support Requirements

• Secure remote access can be achieved using a remote control application such as Remote Desktop via VPN.
• Client will also provide routine programmer-level access to RPMS for the contracting staff.
• Client will provide file system level access such as Remote Desktop (RDP) as well as access to Ensemble at the Administrator level.

Program Enhancements

• Support service includes periodic upgrades and enhancement to RPMS software. These enhancements are based on the release notifications of developers/supporters for Client's clinical applications.
• If the contractor is unable to resolve a problem, the contractor will work with the Client developers/supporters for that application, along with Client IT staff and applications users, to get the problem resolved.

Designated Software: RPMS Modules

• Patient Care Component

Heath Summary

Health Summary Building

PCC Management Reports

PCC Data Entry

• Laboratory System
• Case Management System
• Community Health Representative System (CHR)
• Reference Laboratory Interface System
• Immunization Forecaster
• MSystems Supply System Interface to RPMS
• Clinical Reporting System (CRS)
• Immunization State Data Exchange
• Controlled Drug Export System
• Immunization Tracking System
• Data Warehouse Export System
• Generic Interface System
• Behavioral Health System
• HL7 Messaging
• Uniform Data System (UDS)
• Practice Management Applications
• Diabetes Management System
• Radiology and PACS Interfaces to RPMS
• Radiology System

About Us

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.