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Operations Administrator - Remote
Company | Quad |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Advertising Services |
Expires | 2023-07-23 |
Posted at | 10 months ago |
Creating a better way. It’s more than just the philosophy we were founded on. It’s our purpose. For our employees, it means more time with patients. Unrushed visits to build meaningful relationships. And most importantly, an opportunity to empower our patients to achieve their full potential – at work and in life. Determined to make a difference? Join our health care revolution and be a part of something better.
- Working knowledge of Salesforce
- Visits to the health center to assist with conducting facility audits as needed
- Develop relationships with brokers, consultants, and vendors in partnership with Operations Managers
- Administers eligibility, schedules, and health and wellness center programs
- Analyzes client concerns and leads resolutions of open Client Action Log items, ensuring collaboration with clients, team members and stakeholders.
- Data analytics, identifying variance, trends, and opportunities for business and development
- Responsible for book of business management up to $1M
- Initiation of client Amendments following KIS process
- Responsible for partnering with Health Center Manager on plans to achieve operational performance guarantees and utilization goals for the health center
- Manage client eligibility file and monitor for changes/errors that may impact business
- Responsible for meeting Performance Guarantees related to report timeliness
- Foster and grow client relationships in partnership with Operations Managers
- Develop strategy and framework to collaboratively engage clients in creating joint solutions that delivers on strategy
- Oversight of operational dashboard metrics in partnership with Health Center Manager
- Leads development and implementation with OM’s on new client schedules, programs and goals
- Client invoice review and modification. B03 is the process QM follows to amend invoices
- Familiarity with Epic reporting
- Responsible for monthly, quarterly, and annual client report data validation, preparation and development
- High school diploma
- Bachelor's degree in business or health services administration or related field is preferred
- Salesforce and Epic experience preferred
- Relevant experience in client services required; experience in health care/health plans preferred.
- Understands health and wellness center operations and is able to execute strategies, budgets and execute deliverables
- Ability to make sound and logical judgments as it pertains to budgets, contracting, negotiating and communicating with clients
- Understands industry and healthcare trends to set 1/3/5-year key account plans for client
- Strong interpersonal, written, and oral communication skills
- Detail oriented
- Ability to facilitate discussion and collaborate with teams
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