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Clinical Support Specialist, Removables
Company | Dandy |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-20 |
Posted at | 10 months ago |
About Dandy
- Act as the clinical level of escalation of inbound Support tickets for your Product line
- Speak to doctors through phone and chat to answer questions and provide technical customer service
- Consistently communicate with Dr’s and be their POC for questions, call on complex orders for more detail/clarity
- Act as the technical liaison between customers and the lab (i.e. translate doctor feedback to digital designs) for live orders
- Strong computer skills
- Ability to problem solve independently
- Bachelor's degree or equivalent a plus, but not required
- Experience working in digital dental labs
- Empathetic - able to connect well with other people and understand the customer’s pain points
- Ability to adapt and empathize with customers to de-escalate situations and offer solutions
- Strong written and verbal communication skills
- Previous experience with customer service role for the lab and are looking for a customer service/facing role
- 5+ years of professional lab or clinical experience, preferably with expertise in Removables
- Strong knowledge of dental systems and their digital components (i.e. scan bodies)
- Desire to work at a fast growing, fully-digital lab
- Experience in CAD/CAM digital design (3+ years experience in 3Shape preferred) and building best design practices
- Customer obsession focused - Connect with Dr’s on live orders and help answer questions and/or troubleshoot their issues for best customer experience
- Ability to meet deadlines while maintaining superior quality standards for every case
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