System Support Specialist Jobs

• Engage with our users on the floor to understand common issues they face and work with development teams to address
• Attendance is an essential function to this role
• Document issues including capture of key application resiliency metrics
• Assist with basic training of our users on key applications
• Other duties as assigned. This job description is subject to change at any time
• Expand upon our troubleshooting documentation to grow our level 1 and 2 support capabilities globally
• Work directly with our development teams to understand and resolve our users’ issues in real time
• Take ownership of issues and coordinate activities between teams to help resolve efficiently
• Enhance automation and monitoring solutions for our analytics application to enable proactive issues resolution

Qualifications

• 1+ years of working knowledge of SQL
• Proactive and customer focused “make it work” mentality
• Team player
• Resourceful and able to think creatively and adapt
• Must have demonstrated ability to understand integrated systems and concepts including complex data flows
• Understanding of commodities trading concepts including market data is beneficial
• Able to work in a high pressure on-call environment with changing priorities
• Strong communication skills, both written and verbally
• 1+ years of support engineering experience
• Highly responsive, energetic and enthusiastic
• Experience with Microsoft Excel, including exposure to VBA is a plus
• Bachelor’s degree or higher in an engineering / technical field, or equivalent experience
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
• Strong organizational and documentation skills with ability to manage multiple tasks at one time