Senior Project Manager Client Implementation

Overview

At TierPoint, we are technologists, trendsetters, explorers, and creative minds who like to push the limits of imagination. We live by our unwavering mantra of “Do the Right Thing.” This opportunity requires a trailblazer with a DNA-level love of project management who radiates confidence and passion for delivering solutions and a positive experience to clients. For this key role, we are seeking a well-organized and proven team member to lead colocation and cloud projects while consistently driving client satisfaction. The ideal candidate should be able to work in a cross functional, fast-paced environment and also inspire positive change through excellent written and verbal communication skills. From colocation to cloud and beyond, “We meet you where you are.”

The Project Manager - Client Implementation is responsible for management of the implementation of multiple projects, including daily client interaction, internal and external updates, timeline and critical task management, coordination across multiple groups/resources and resolving project related

Responsibilities

• Holds regular status meetings with project team.
• Drives internal and external resources to ensure client and company objectives are met.
• Creates and executes project work plans and revises when appropriate to meet changing needs and requirements.
• Tracks projects daily including resource planning and workflow supervision of multiple projects in Project Insight and Service Now.
• Keeps accurate notes from meetings.
• Collects and records installation documentation including customer set-up documents and configuration related information.
• Oversee technical and managerial aspects of new client implementations and existing client upgrades.
• Responsible (Owner) for timely project completion, issue identification / resolution, and customer delivery.
• Effectively interface with Business Operations organization for billing and contractual tasks and escalate when they are in jeopardy.
• Complies with and helps to enforce standard policies and procedures.
• Ensure clients clearly understand the status of projects throughout all phases; including completed tasks, pending deliverables, and outstanding items.
• Effectively applies TierPoint’s implementation methodology and enforces project standards.
• Manage a workload of 20-25 medium size Migration, Colocation, Public Cloud and Managed Service projects at one time.
• Provides quality internal and external customer service supported by TierPoint’s values.
• Suggests improvement to internal processes along with possible solutions to be more efficient.
• Facilitates internal team and customer meetings effectively.
• Reviews deliverables prepared by team before forwarding to the clients.

Qualifications

• Ability to work both independently and with others.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
• Minimum of 6 years direct, externally facing customer implementation experience.
• Minimum of 6 years progressive IT project management experience.
• Excellent verbal, written, and interpersonal skills.
• Bachelor’s degree in business or related technical field.
• Adequate professional experience and knowledge to perform Job responsibilities.
• Proficiency in using MS Office Suite and Windows-based computer applications.

Preferred Experience

• Ability to identify and navigate through the details of projects without being constrained
• Have personal experience as either a provider or consumer of data center technology.
• Experience supporting projects based in large scale data center infrastructure environments
• Possess advanced knowledge to be responsible to work on and/or assist with more complex implementations and/or problem resolution
• PMP certification is a plus, but not required.
• Network Certifications such as CCNA a plus, but not required

WORKING CONDITIONS

• Remote, Hybrid or Office based (based on location