Implementation Consultant Jobs

Summary: This role prepares clients for success by coordinating and facilitating the configuration and launch of SaaS tools that organizations and communities stay safe and thrive. Focusing on back-office system configuration, client user management, software training, and advising on best practices for deployment and adoption, this Implementation Consultant 1 role will work with new and existing customer types to configure and deploy Navigate360 solutions. This role owns the client experience through the onboarding phase of the customer lifecycle through the delivery of admin user and staff user training.

Duties / Responsibilities:

• Execute detailed configuration procedures and confirm functional.
• Maintain competitive understanding of Navigate360’s primary competitors.
• Conduct effective and engaging training across multiple formats (live to many, virtual live to many, recorded, individual, and needs-based sessions).
• Other duties as assigned.
• Coordinate and manage the onboarding configuration and technology integration timeline with customer.
• Confirm customer expectations are being met for product and staff training rollout.
• Maintain a deep level of understanding and be able to effectively communicate the various Navigate360 SaaS solutions’ values and functionalities.
• Ensure a timely response to customer requests.
• Maintain clear customer records for onboarding progress within the designated tool.
• Report customer “pulse” evaluation (include in health metrics).
• Create/design training webinar content.
• Exercise independent discretion to drive customer participation in setting up and training aspects of onboarding.
• Effectively adhere to implementation timeline with the customer.
• Understand education terminology and the needs/requirements of school administrations and law requirements for school safety management.

Required Qualifications:

• Passion for ensuring the physical safety of students, faculty, and staff
• Experience documenting processes and creating customer-facing reference materials.
• Ability to manage multiple time-sensitive projects and priorities and meet established deadlines.
• Highly competent in PC/Mac operating systems and Microsoft Office365 Applications
• Dynamic communication presence
• Excellent analytical and problem-solving skills
• Excellent verbal and written (email) communications skills
• Associates or Bachelors Degree; or equivalent combination of advanced education and experience
• Experience leveraging a CRM Platform (Salesforce, Salesforce Lightening, Zoho…etc.)

Preferred Qualifications:

• Bilingual English/Spanish
• Experience in Emergency Management, Behavioral Threat Assessment, or Secondary Education
• 1-2 years of Education-Tech SaaS configuration and support experience
• Bachelor’s degree
• Experience with Student Information System integrations (Clever, ClassLink, PowerSchool)
• 1-2 years of customer software training over the phone

Normal Working Hours and Conditions: Core business hours are generally 8:00 am – 5:00 pm. However, this position will require work to be performed outside of normal business hours based on Company operations.

Physical Requirements: Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing, and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions include standing, sitting, and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement.

Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.