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Manager Of Implementation Jobs
Company | Headspace |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Mental Health Care |
Expires | 2023-09-27 |
Posted at | 8 months ago |
About The Manager Of Implementation At Headspace
- Drive internal projects and collaborate with cross-functional teams, including sales, product development, and customer support, to define project scope, requirements, and deliverables.
- Manage and lead the North America team of Implementation Managers and specialists who are client facing and responsible for the successful implementation and launch of our Enterprise, Mid Market and SMB clients.
- Identify gaps and propose strategies to fill by listening to team members’ feedback and help incorporate it into improved processes and operations
- Attend large enterprise kickoffs and support IMs on client implementations as necessary
- Drive projects to support the team's client facing responsibilities.
- Set clear team goals and delegate client projects across the team.
- Oversee day-to-day operations of the North America Implementation team
- May be required to support large implementations
- Grow, coach and support a happy, healthy, and high performing team, providing training and support as needed.
- Make recommendations for projects or programs needed to achieve team goals.
- Run team office hours to support cross functional partner questions
- Monitor team performance and report on metrics
- Create and refine documentation i.e. team playbooks
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Willingness to travel to company offsites and client launch on-sites as needed
- Results-driven mentality, with a bias for speed and action
- Strong project management skills (you’ll be responsible for managing multiple work streams per project, and multiple projects at once)
- Experience building and maintaining relationships, with a focus on driving engagement
- Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment
- Willingness to problem solve and work through any customer challenges
- Exceptional communication skills, highly organized, collaborative and detail oriented
- 5+ years of experience including Manager of Implementation, Customer Success, Project Management, Relationship Management, Account Management, or similar roles.
- Previous work in health and wellbeing space is a plus
- Project Management Certification a plus, not a requirement
- Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.
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