Senior Manager - Client Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

If you are ready for more than just a job, are not afraid of embracing challenges and setting and exceeding big goals, American Express invites you to apply for an opportunity on the National Client Group team.

Global Merchant and Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with merchants who welcome American Express branded cards. Our objective is to be an indispensable payments partner to our merchants while simultaneously delivering differentiated products and services that meet or exceed customer needs. Our goal is to drive revenue growth and premium economics for both merchants and American Express.

The National Client Group within Merchant Services – U.S. is responsible for overseeing the largest and most strategic U.S. – based merchants. Our mission is to be warmly welcomed by merchants and help them grow. The Everyday Spend industry is dynamic and is a critical priority for the Global Merchant Services business and the enterprise overall. This role offers a prime opportunity to help American Express compete.

The Senior Manager role - Client Management, Everyday Spend offers the opportunity to leverage strong relationship management, consultative selling and strategic thinking and innovation skills to deliver incremental Amex spend while working in a challenging and collaborative environment. These accounts are some of some of our most strategic merchants in the oil, gas, and convenience sub-industries including ExxonMobil, Gulf, Pilot and Cumberland Farms.

The successful candidate must be a professionally mature business leader who can take ownership of high profile and complex initiatives with multiple senior-level touch points across the company. A robust strategic background, strong relationship management, an ability to think innovatively, strong financial and analytical skills, comfortable with identifying and driving new business opportunities and the ability to lead in a fast-paced and highly complex and matrixed environment is required.

How will you make an impact in this role?

Specific responsibilities include:

• Strategy Development: Understand merchant and industry dynamics to develop a strategy to drive business impact
• P&L Management: Optimize client profitability and develop various pricing proposals and strategic growth plans
• Relationship Management: Cultivate and leverage relationships across American Express and the merchant to identify and implement solutions to grow and expand share
• Negotiation Analysis: Develop innovative partnerships and negotiate profitable deal constructs and card acceptance agreements
• Business Development: Drive profitable charge volume and revenue growth by leveraging knowledge of merchant’s business and industry

Minimum Qualifications

• Strong executive presence internally and externally, with the ability to lead and influence senior-level discussions with clients
• Prior knowledge and/or experience in oil and gas industries and B2B a plus
• Bachelor’s degree required
• Strong verbal, written, and analytical skills; ability to manage effectively upstream
• Energetic, enthusiastic, team player with a strong will to win
• Outstanding presentation skills, both oral and written
• Financial acumen, including familiarity with financial statements (income statement, balance sheet and cash flow statement), as well as understanding the financials of card acceptance, industry economics and profitability levers
• Ability to work collaboratively across a wide variety of external and internal partner teams, including Membership Rewards, Marketing, Finance, Pricing, Risk, Operations and Legal
• Outstanding analytical and creative problem-solving skills
• Role requires ~15% travel
• Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team
• Strong negotiations experience and project management skills, with an excellent ability to prioritize effectively, close deals and drive results
• Experienced relationship manager with proven ability to develop strong client relationships, generate new opportunities, sell-in B2C and B2B programs and initiatives, and advance partnership constructs to grow revenue and share

Will Not Provide Sponsorship:

• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 6% Company Match on retirement savings plan
• Competitive base salaries
• Career development and training opportunities
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free and confidential counseling support through our Healthy Minds program
• Bonus incentives
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free financial coaching and financial well-being support

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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