Client Relationship Manager Jobs

Build a strong CRM and clienteling practice in our Flagship store (Madison Ave.) by working directly with established BC clients and high-potential prospects. Be the point of reference for the entire store team as CRM and clienteling ambassador, driving best practices, coaching and training on CRM programs and technology. Drive business growth thanks to valuable introductions to the business and cultivation of prospects, business partners and facilitators, to excel in BC customer delight programs. The resource will directly report into the Madison Store manager, and functionally to the corporate CRM Director.

Job Responsibilities:

• Be the CRM and clienteling champion
• Be the point of reference for contacts with external local partners to support the store business and drive new valuable traffic to the store, as well as to build commercial synergies to optimize customer delights programs
• Be the link between the CRM central team and the store team to successfully implement all clienteling programs (gifting, clienteling, events and experiences)
• Be the point of reference for central CRM and Marketing on client events and in-store animations, as well as for international and local out-of-store client experiences (support in coordinating between Central, the store and the clients)
• Coaching and training on CRM software (Salesforce), to secure high adoption among all store team members, feedback the central CRM team on suggested enhancements and critical issues, in line with company expectations and investments
• Be the ambassadors of CRM and clienteling/sales KPIs to ensure goals are achieved and corrective measures are implemented
• Analysis capabilities on the store clientele, using corporate tools, to address unexplored business potentials and support the client advisors in driving retention via well-planned and effective actions
• Coaching and training on clienteling practice and customer delight to achieve excellence with each member of the store team

Candidate:

• A detail oriented individual, with extensive experience in the Luxury Retail industry and store environment (3+ years in leadership position), including a strong background in sales management with CRM focus
• Experience with coaching / training large retail teams on customer selling ceremony, client relationship building and clienteling, as well as on the CRM technology
• Connected in NYC market (concierges, private members clubs, from hotels and restaurants to the art and entertainment worlds) to drive new prospects to the business, as well as to be able to offer unique moments and experiences to BC clients
• Confident with data, reading of analysis and KPIs to understand business needs and training needs, and drive follow up actions
• Experience with CRM system (ideally Salesforce)
• Strong client developer (from liaising directly with clients and prospects, as well as supporting and driving the team in excelling in this area as individuals)

Brunello Cucinelli is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Brunello Cucinelli makes hiring decisions based solely on qualifications, merit, and business needs at the time.