Client Management Director Jobs

Cultivate a culture of learning, strong challenger sales and consultative relationship management.

Lead a team of 5 senior client managers, supporting approximately 500+ Merchant accounts with more than $5.2B in charge volume.

Strong demonstration of Challenger skills and ability to work with C level executives to grow revenues.

Excellent oral, written communication and presentation skills. Ability to communicate frequently, candidly and clearly. Ability to listen and adapt/pivot approach.

Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.

Comprehensive medical, dental, vision, life insurance, and disability benefits

Provides presentations, updates and reports to AD’s senior leadership team on client management initiatives and progress.

A minimum of 2 years of line management, leading a team of multiple direct reports

What does a Director of Client Management do?

Follows up on special requests and requirements of clients & partners.

A minimum of 5 years of relevant experience in the airport industry

Strong presentation skills and a customer centric approach to all communications

5-7 years of distribution or program management experience (client-facing) preferably in Third-Party Logistics, Drug Distribution, PBM, or finance

Must have experience with contract management, administration, and pricing negotiations

4-year degree in business or related field or equivalent experience

Must have experience providing exceptional customer service to large complex customers with ability to build and maintain solid customer relationships

Experience working in a highly regulated environment

Must have strong communication skills with ability to organize thoughts and structure responses relative to your audience

Relationship management skills - both internal and external

Ensuring consistent, highest quality of service standards for each relationship, driving the development of appropriate metrics and management reporting

Effective pipeline management and coordination of sales efforts across regions

Knowledge of FX markets, trading and trade lifecycle with strong operational experience

Morgan Securities Services FX Client Management Team

Manage top tier custody FX client relationships with client contacts at all seniority levels

Previous client management experience is mandatory

Excellent planning, organisational and time management skills.

Work with the Global Head of Client Services to build a proactive client management set up .

More than 8 years’ experience in Financ e

Market knowledge about payment system an advantage

Excellent written and verbal communication skills.

Strong time management and organizational skills

Facilitate with MI the setup and maintenance of management information reporting profile, DK’s, and reporting troubleshooting

Additional Required Skills and Experience:

Manage Account Relationships/Builds Strategic Relationships with Customer and ensure a robust WOI

Knowledge of and use of the Challenger model

Salesforce, Word, PowerPoint, Microsoft Outlook and Excel Skills

Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management.

Innovative leader who has strong change management skills with a growth mindset

Knowledge and/or experience in working with fast growing technology companies is preferred.

Director - Client Management - Virtual

Lead a team of 5 senior client managers and help them manage, deepen and improve relationships with 400+ respected brands.

Model key sales behaviors/ skills and balance deal and skill coaching

Client management experience building relationships and providing consistent, elevated service preferred

Work directly with attorneys and the client relations management team to ensure best recommendations are made and fulfilled

3+ years of professional experience in finance, healthcare, legal, or business required

Ability to manage work with outstanding organization and time-management

Exceptional verbal, written, and interpersonal skills

Critical thinking and problem-solving skills

Provides administrative support to Client Management Coordinators

2 years of professional legal, finance, healthcare, or business experience required

Ability to manage and execute work with outstanding organization and time-management

Critical thinking and problem-solving skills

Benefits include health, dental, vision, and life insurance, 401(k) matching, and gym membership reimbursement

Assists with building client relationships by ensuring client records are timely and accurately maintained

Strong negotiations experience and project management skills, with an excellent ability to prioritize effectively, close deals and drive results

P&L Management: Optimize client profitability and develop various pricing proposals and strategic growth plans

Prior knowledge and/or experience in oil and gas industries and B2B a plus

Strong verbal, written, and analytical skills; ability to manage effectively upstream

Business Development: Drive profitable charge volume and revenue growth by leveraging knowledge of merchant’s business and industry

Outstanding analytical and creative problem-solving skills

10+ years successful project management experience, preferably in a healthcare environment.

Develop and execute strategic plan, responsible for retention and revenue management

Coordinates with sales to develop successful client hand off/management activities

Provide internal management information to assist in the updating of monthly forecasts and billing

Use Salesforce database to log activities and sales opportunity management, and manage Client Management team to do so as well

10+ years successful account management of large employees, preferably in a healthcare environment.

Strong skills to manage & spend effectively to drive high growth in all areas of the digital marketing funnel.

Strategic thinker with strong passion for digital campaign management, reporting and optimization.

Proven oral and written communication skills with the ability to present complex information to varying audiences throughout the organization.

Highly collaborative and able to lead cross functional teams with outstanding written and oral communication skills, in particular, managing team members.

Strong people development skills with a passion to hire, nurture and develop supporting talent.

Experience with platforms and tools such as Moz, Yext, Google Analytics, Google Ads, etc.

Leads the experience product management lifecycle for assigned platforms/channels within specific client journeys.

Product management experience, preferably in Financial Services and/or Wealth Management space.

Collaborates with product managers, technology, design, and other teams to identify, prioritize, design, and deliver key solutions.

Drives feature/capability roadmap assessment and development across assigned areas/channels to deliver customer and business outcomes.

Defines and reviews key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.

5+ Years Required; 7+ Years Preferred

7+ years experience managing a team of high performing individual contributors and/or managers

Director of Client Relationship Management

Collaborate with our technical teams to prioritize product enhancements improving the overall client experience

Manage client escalations in multiple channels, including phone, email and more

10+ years experience in a client facing role, ideally in the SaaS or Fintech industry

Experience with reporting and analyzing data, as well as delivering action plans against these results

A track record of successful project management.

Steer adherence to defined workflows while continuously refining and enhancing internal processes to maximize customer satisfaction and onboarding experience.

Hands-on experience with POS systems, including installation, programming, training.

Proven experience in scaling and growing a technology-focused, solutions-oriented business.

Propel your team to promptly complete new orders while focusing on resuscitating orders that have stalled or are at risk.

A minimum of 5+ years in a relevant industry.

Ability to drive projects from conception to completion; project management experience

Day to day driver and quality manager of the Client Advice and Management team

Develop your client advice team through performance management and giving consistent feedback

Manages all communications in a timely manner, with no request going unnoticed.

7+ years’ experience in Marketing, Advertising or Media

4+ years’ experience in leading, managing and developing a staff 

3+ years of experience working in a customer-facing role at a digital health, healthcare, wellness, benefits, or SaaS company.

Strong problem-solving skills, keen attention to detail, and manage multiple client issues to resolution.

Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style.

Experience working with vendor partners on data and file sharing a plus.

Support a portfolio of Teladoc Health clients, which may include enterprise employers, health plans and providers.

Lead team projects to develop processes, new tools, and intellectual capital that will better support team efforts.

Relationships matter, people come first.

Relentless pursuit of personal growth.

Open, honest, and productive communication.

We do the right thing even when no one is looking.

We work as a true team and strive to be a positive influence.

We act like owners because we own it.