Client Success Manager (Ad-Tech)

Overview

Cognitiv leverages deep learning artificial intelligence to build custom algorithms that more accurately and efficiently predict consumer purchase behavior. Each marketer has a unique set of goals, which is why Cognitiv created NeuralMind, a deep learning platform capable of automatically building custom algorithms that simultaneously consider the user, the context, the message, and the campaign objectives. We combine deterministic data and advanced processing techniques to continuously train these algorithms as they optimize our clients’ key performance indicators (KPIs), predicting consumer behavior in order to autonomously drive full-funnel marketing performance at scale.

Cognitiv is on the cutting edge of ad tech and science, and we are looking for an energetic, creative, fun, experienced problem solver to be part of our Client Success team. This is an opportunity for someone with strong account management skills and experience in digital media and who is ready to play a key role in driving a new and fast-growing organization to success.

In addition to being the advertisers’ point-of-contact for all campaign related tasks, this person will collaborate with a group of experienced and extremely dedicated coworkers who are all passionate about advertising, artificial intelligence and automated problem solving. Everyone has a voice, and we encourage new ways of thinking, especially those that will contribute to the overall success of Cognitiv.

Core Responsibilities

• Support sales staff in all client related activities, such as onboarding, education and training, business reviews and planning.
• Effectively utilize data and insights to apply campaign optimization strategies that exceed clients’ KPI goals, drive renewals and growth.
• Drive ongoing internal operational efficiencies and platform performance through process optimization and client feedback to stakeholders (Product, Engineering and Marketing).
• Serve as the day-to-day relationship manager for campaign strategy, planning, execution and performance, while being an expert in Cognitiv capabilities and products.
• Work closely and communicate effectively with operations and trading media strategists for effective media recommendations and successful campaign management.
• Develop and cultivate relationships with brand and agency clients to focus on ensuring client retention and satisfaction.

Requirements

• At least 2 years of sales support/client-facing experience or Account Management in the digital media industry.
• Proficient in Excel and ability to utilize large data sets to build insights and strategy recommendations.
• Background in programmatic advertising.
• Direct hands-on experience with digital media activation and related concepts (DSPs, DMPs, tracking pixels, 3rd party tags, click trackers, viewability standards, etc.).
• Excellent presentation and communication skills (written and verbal) and confidence speaking in front of groups.
• Self-motivated, independent thinker and a team player, who is comfortable working in a dynamic and growing environment.
• Bachelor’s degree in Business, Communications, Marketing and/or equivalent industry experience.
• 4+ years overall work experience
• Effective decision-making and time-management skills, planning and problem-solving with proven ability to identify and prioritize critical issues.

Salary

• $120,000-$125,000 Base Salary + Equity

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to job-related knowledge, level of relevant experience, education and skills. Base salary is just one component of your total rewards package at Cognitiv. Employees are eligible for equity and various benefits.

Here are some of the many benefits that our employees receive:

• Medical, Dental and Vision coverage, including some plans that are 100% employer paid

• 12 weeks paid parental leave

• Unlimited PTO

• Hybrid work model

• Lunch reimbursement

• Fitness reimbursement

• Cell phone reimbursement

• 401(k) plan

• Employee Assistance Program

• Pre-tax commuter benefits

Cognitiv has been revolutionizing the ad tech space for the last 7 years as the only programmatic buying platform to leverage Deep Learning in real-time. We have seen explosive growth and are looking for talented people who are looking to affect change in a rapidly growing organization and industry to join the team

Cognitiv is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.