Senior Client Services Manager Jobs

5+ years of project management or related work experience, healthcare industry or customer service preferred.

Ability to collect, analyze, manage, and present data and information to all levels within the company and at customer sites.

Competent computer skills, including Microsoft Office, Word, PowerPoint, Excel, and Outlook

Six Sigma or Lean knowledge a plus

Read more about our employee benefits.

Willingness to travel up to 80%. Travel locations will depend on customers assigned within USA.

Account management experience required - at least 2 years

Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills

Project Management: Demonstrates excellent follow-through by managing action items through to completion and maintains forward momentum by identifying and overcoming roadblocks

Account Management Training and Development:

Client-centric Communication: Manages day-to-day client communication with strategic updates, keeping both clients and internal teams informed

Rapport Building: Builds strong client relationships and establishes Power Digital as a trusted partner through exceptional communication and deep brand knowledge

5-7+ years of qualified event management experience required.

*Compensation rates vary based on job-related factors, including experience, job skills, education, and training.

Ability to provide hands-on management of events while maintaining a long term, strategic view of client objectives

Experience, knowledge and interest in baseball

Manage and develop post event evaluation and client gifting processes

Serve as manager on duty on-site at all programs and events

This world-class agency has mastered the perfect blend of experience and design to transform and energize brands!

Loads of socials - inspiration trips, team lunches, summer away days

Mental health initiative & volunteer program

Summer Fridays and an excellent vacation policy

An absolute go-getter who can bring a real spark to the team!

2+ years of leadership experience. Proven track record of successful program management, people management/career development

5+ years of account or project management experience

Bachelor’s Degree in Business, Marketing, Management or other similar

Strong communication skills and ability to manage high volumes of information in a fast-paced environment

Develop and ensure reports are relevant, timely, and impactful Manage and develop direct reports

Oversee multiple team members and projects associated with all clients and Campaigns

10+ years’ healthcare operations management experience; Patient Support Programs experience

10+ years’ experience in patient/hub services, pharmacy services, account management preferred

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

Ensuring work is accomplished effectively by managing employee performance, workforce management and other resources

Client, vendor, and program partners relationship management

Established record of utilizing tact, diplomacy, good judgment and negotiation skills to achieve mutually beneficial goals for an organization

Manage and facilitate cross-team collaborations with Sales, Marketing, Project Management, and Development

A background in Project Management and/or Business Analysis

Track, analyze and report on customer feedback, identifying common issues in order to optimize the customer experience

You possess a BA/BS degree or commensurate experience

Develop methods for client retention, maintaining an exceptional renewal rate as our portfolio of enterprise customers continues to grow

Identify opportunities for process improvements and present solutions to peers and senior leadership

Expert knowledge of data analysis, performance indicators and measures, operational metrics, strategic outsourcing, vendor management, and performance reporting.

Administer a comprehensive risk management program as part of the Enterprise Risk Management.

Participate in Solutions Lifecycle Management (SLCM) process.

5+ years of Client Service and Operations Management with a Trust company, RIA (Registered Investment Advisor), Bank, or Wealth Management company

Write and submit reports to the General Manager in all matters of importance.

Manage relationships with service providers.

Extensive knowledge of Advertising sales, sales support management, products and technology

Knowledge in vendor management and negotiations

Establishes goals and performance metrics for staff and management and actively manages performance

Proven budgeting and expense management ability

Knowledge and demonstrated experience achieving customer-focused improvements

Manage advertising division support related to areas of responsibility (Direct Marketing, Preprints, Product Distribution, Advertising Technology and Print/Online Support)

Provide daily leadership to Client Services team consistent with management values and mission.

Bachelor's degree in a related field, or equivalent combination of education and work experience.

Minimum of 5 years related experience. Prior experience in an insurance, benefits, or TPA environment required.

Prior experience interacting with public figures, high net worth, and/or entertainment field individuals desirable

Ability to exercise independent judgment, manage multiple priorities and consistently deliver high-caliber results.

Excellent verbal and written communication skills, including interpersonal skills.

Previous account management or Agency experience preferred

Own IO processing, workflows and pipeline management

Provide support to and complete additional projects as directed by AE/management

An analytical, project management, deadline-drive, and process-oriented personality

Organize research and track competitive information, market/industry knowledge on a daily/weekly basis for designated clients

Identify opportunities for Betas, New Offerings and support GTM efforts with Product Marketing

Execute on the RCM strategy provided by senior management

Effectively use and enhance management tools and technologies provided

Manager of Revenue Cycle Management

Manage and train RCM personnel according to internal and external standards

Directly and indirectly manage team members including hiring, motivating, evaluating, disciplining, and terminating as necessary

Manage and control multiple clients’ projects simultaneously

Attains further education, coursework, and skills development opportunities to obtain professional designations in their field of expertise.

Prior experience in medical benefits and ancillary lines of coverage required.

Opportunity Available: Senior Client Manager, Group Benefits

At least 5 to 10 or more years of Group Benefits Insurance industry knowledge is required.

Develops leadership capabilities in the planning, execution, and delivery of special projects as needed.

Experience working for an insurance brokerage firm is required.

3+ years of experience in contact center team management or social media program management

Experience evaluating, coaching and improving team performance

Ability to manage multiple projects simultaneously

Cross collaboration with content moderators

Collaborate with a team of technology trailblazers, marketing pioneers and industry disruptors

Passionate about connecting people and brands through digital channels

Management of Client Services (50%)

Leadership & People Management (25%)

Commensurate with experience, education, and market ($75,000- $85,000)

With support from HR, manage and build Client Services team, and providing performance guidance to ensure best service to projects.

Manage division performance objectives as detailed by annual business plan.

Collaborate with other managers to support cross-functionality across departments

Strong negotiations experience and project management skills, with an excellent ability to prioritize effectively, close deals and drive results

P&L Management: Optimize client profitability and develop various pricing proposals and strategic growth plans

Prior knowledge and/or experience in oil and gas industries and B2B a plus

Strong verbal, written, and analytical skills; ability to manage effectively upstream

Business Development: Drive profitable charge volume and revenue growth by leveraging knowledge of merchant’s business and industry

Outstanding analytical and creative problem-solving skills

Project Management skills - Strong organizational and planning skills

2+ years of project or team management experience, including meeting facilitation and following through on deliverables

2+ years of client relationship management experience, interacting with various roles and levels

Includes internal team management along with coordination within the client.

Industry knowledge & experience - Understanding of healthcare claims adjudication and support processes

Coordinates and manages client-related internal meetings including scheduling, facilitation, meeting agenda/material preparation, meeting minutes/action item tracking, etc.

Create, interpret, and analyze management reports, financial reports, offering memorandums, document templates, presentations, and other documents.

Manage end-to-end interactions with clients - including client management and communications, document creation and analysis, and proactive transaction management.

3 to 5 years experience in M&A, corporate finance, business, consulting, professional services, finance, legal, or other related fields

Competitive Benefits & Compensation Package. For full-time roles, we offer the following:

Lead and manage a team of M&A client analysts.

Manage one-time (ad-hoc) projects with other teams.

4-5+ years experience in media planning/account management

Experience in building media plans and post-sale campaign execution

Extremely detail oriented with exceptional organizational skills

Knowledge of DFP and 3rd party tags

Internal job family level C5

Manages the I.S. Service Desk and I.T. Service Management system.

Manages support staff and project managers.

Manages mobile phones and service provider.

CompTIA Project +, PMP, or other project certification preferred.

Strong leadership skills and strategic thinking.

Creation and implementation of the PMO, including a formal I.S. project methodology and governance.