Senior Manager, High Jewelry Client Development

Senior Manager, High Jewelry Client Development

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Job mission

Reporting to the Director of High Jewelry Strategy, you will play a pivotal role in spearheading the expansion of our high-end client database and fostering meaningful client journeys, maximizing sales opportunities, and strengthening Cartier’s leadership position as the preferred choice for discerning clients.

Key Responsibilities

• Create and lead the execution of retention strategies for top EIP-VVIP clients, maintaining high and individualized level of client experience. Play an active role in the budget allocation for top client experiences.
• Identify client recruitment and business development ideas to maximize sales opportunities.
• Guide and support the retail teams in the implementation of their high-end client strategies and action plans, providing clear and measurable KPIs.
• Manage, develop, and upskill High End Client Assistant Manager
• High End Client Strategy and Development
  • Create and lead the execution of retention strategies for top EIP-VVIP clients, maintaining high and individualized level of client experience. Play an active role in the budget allocation for top client experiences.
  • Identify emerging clients with high potential and define upgrade journeys to be activated by the sales teams.
  • Identify client recruitment and business development ideas to maximize sales opportunities.
  • Maintain a detailed up-to-date client book and leverage relevant client database information to guide sales development strategies.
  • Partner with marketing partners to develop the right client outreach materials (outreach templates, emails, high-end gifting selection, etc)
• Identify emerging clients with high potential and define upgrade journeys to be activated by the sales teams.
• Play an active role in the definition of the HJ event calendar and the proposed client experiences.
• Partner closely with Client Engagement teams, boutique teams and HJ Sales Experts to develop a culture of information and best-practice sharing, while being in the forefront of client PII guidelines
• Develop a client-centric culture and promote the understanding of HNW clients’ expectations across the company.
• Develop relationships with some high-end clients, alongside their sales expert, personally meeting some of them at events, to maintain a deep understanding of high-end client’s expectations.
• Support HJ events on site to ensure seamless client experiences.
• Define client targeting and manage client lists and experience packages for each HJ commercial event and other cultural activations.
• Partner with marketing partners to develop the right client outreach materials (outreach templates, emails, high-end gifting selection, etc)
• Client Experience and events
  • Define client targeting and manage client lists and experience packages for each HJ commercial event and other cultural activations.
  • Play an active role in the definition of the HJ event calendar and the proposed client experiences.
  • Support HJ events on site to ensure seamless client experiences.
  • Develop relationships with some high-end clients, alongside their sales expert, personally meeting some of them at events, to maintain a deep understanding of high-end client’s expectations.
• Team leadership
  • Guide and support the retail teams in the implementation of their high-end client strategies and action plans, providing clear and measurable KPIs.
  • Develop a client-centric culture and promote the understanding of HNW clients’ expectations across the company.
  • Partner closely with Client Engagement teams, boutique teams and HJ Sales Experts to develop a culture of information and best-practice sharing, while being in the forefront of client PII guidelines
  • Manage, develop, and upskill High End Client Assistant Manager
• Maintain a detailed up-to-date client book and leverage relevant client database information to guide sales development strategies.

Qualifications:

• Strong written, verbal and presentation skills
• Proficiency in Excel and PowerPoint
• Strong affinity with luxury, refined taste level, attention to details
• Ability to lead strategies in complex corporate environments, to effectively communicate ideas and to influence decision-making, in an international environment.
• 8+ years of related experience
• Previous experience in both CRM and luxury retail

WE OFFER

We care about our associate’s health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected base salary range: $140,000-$150,000.

Salary will be negotiated based on relevant skills and experience.