Vp Client Relationship Manager

We are looking for someone that can make an impact as an influential individual contributor by managing large-scale strategic projects, coaching team members, and solving complex problems. This includes developing client relationships, acting as the client's trusted advisor, pursuing new business development, and expanding and diversifying client relationships.

The Affinity Group is seeking candidates that can work a hybrid schedule being located near a Marsh McLennan office.

VP Client Relationship Manager

What can you expect?

· Overall responsibility for all delivery across the client with a pulse on all aspects day to day, including delivery across the individual policy holders

· Manage execution across functional groups, solving complex projects, facilitating, and driving meetings, developing solutions

· Define strategic direction with and for client; including growth opportunities, risks, and blockers

· Drives enablement of long-term strategic planning both client facing and internally

· Responsible for project management and implementation plans across client for new scope/ capabilities

· Responsible for meeting client expectations, maintaining scope of delivery within current SOW, and meeting SLAs and quality expectations

· Manages scope and change control process across client

What is in it for you?

· A company with a strong brand, with experience developing solutions for todays and tomorrow’s toughest challenges

· A culture of internal mobility, diversity, inclusion, and collaboration

· Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

· Flexible work opportunities for work/life balance

· Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus a fixed company contribution AND a company match on your 401k, after one year of service

We will count on you to:

· Superior analytical and problem-solving skills, critical thinking

· Being highly analytical and able to analyze trends and reporting insights

· Industry background in insurance highly preferred (underwriting, brokerage, commercial lines, product management)

· Ability to influence cross-functional teams without formal authority

· Highly collaborative work style with ability to work in a team environment & independently

· Hands-on experience leading project delivery in an Agile environment is strongly recommended

· Experience in customer empathy, including design thinking, customer journey/personal development, and hypothesis-driven test and learn a plus

· Bring a passion for consulting and an interest in Commercial Insurance

What you need to have:

· At least 3+ years of project/ program management experience working with complex programs

· At least 3 years of direct client management experience, preferably with large clients

· Consulting experience

· Bachelor’s degree

What makes you stand out?

· Industry knowledge in the transportation segment

· Are a fantastic storyteller who can communicate complex ideas clearly in powerpoint

· Are empathetic toward customer needs

· Demonstrated skills in managing client expectations and messages

· Is someone who believes in healthy debate and diverse ideas, who can navigate and influence challenging conversation

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers