Senior Group Sales Manager

Summary

The Group Sales Manager is responsible for representing the company to customers, the public and other external sources. This person will be responsible for the development and performance of all sales activities in their assigned market. Listen to customer needs, analyze this information and create tailored proposals. Negotiate and close sales while meeting/exceeding sales targets. Earn business through tailored proposals, quality and timely service in a pleasant and friendly manner. Work with management throughout the hotel and the Company.

The Group Sales Manager must be knowledgeable on hotel facilities and services. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

Develops strategy for and initiates potential business account interest, solicits and negotiates contracts for hotel business for a specific assigned market. Develops sales plan and strategy in order to meet or exceed room night and other revenue goals. Manages and negotiates account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented.

Communicates and plans for operations departments and participate in servicing accounts. Formulates program and submits formal sales proposals to prospective customers. Leads on-site inspections by customers, entertains customers, performs outside sales calls to develop leads. Attends trade shows/events and makes personal calls on customers that may involve travel within or outside the United States, dependent on assigned markets.

Special Qualifications, Education, or Licenses:

·A four-year college degree in hospitality management, marketing, business or related degree or equivalent experience.

·Three or more years of group hotel sales-related experience.

·Familiarity with hospitality industry practices preferred.

·Ability to travel locally and overnight.

Prior hotel experience in hospitality sales, conference planning or convention skills preferred.

·A strong understanding of the San Francisco and Bay Area market is also highly preferred.

·Ability to communicate in English both verbally and in writing.

·Compute basic arithmetic to include percentages.

Essential Elements:

·Establishes client base of organizations, associations, and social businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded.

·Maximizes efforts towards productivity, identify problem areas and assist in implementing solutions.

·Solicits new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication. Attend trade shows, community events, and industry meetings.

·Initiates and follows up on leads.

·Maintains and participates in an active sales solicitation program.

·Participates in the daily business review meetings, pre-convention meetings, trainings, and other sales-related meetings as required.

·Attends all hotel required meetings and training.

·Operates the Sales Department within the established sales expense budget.

·Develops/maintains knowledge of market trends, competition, and customers.

·Meets or exceeds set goals.

·Approaches all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

·Maintains regular attendance in compliance with Sonesta standards, as required by scheduling, which will vary according to the needs of the hotel.

·Maintains high standards of personal appearance and grooming.

·Develops a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team.

·Ability to assess/evaluate employee’s performance fairly.

·Performs other duties as requested by management.

·Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.

·Participates in required M.O.D. and Saturday office coverage if required by the hotel.

·Ability to sit for prolonged periods of time.

·Ability to move freely in all areas of the hotel.

·Performs job functions with attention to detail, speed, and accuracy.

·Prioritizes, organizes and follows up.

·Be a clear thinker, remaining calm in resolving problems using good judgment.

·Follows directions thoroughly.

·Understands guests’ needs.

·Maintains regular and punctual attendance.

·Adheres to Sonesta grooming standards.

·Upholds and exemplifies Sonesta G.U.E.S.T Sonesta Standards.

·Works cohesively with co-workers as part of a team.

·Works with minimal supervision.

·Maintains confidentiality of guest and associates information and pertinent hotel data.

·Works well under the pressure of organizing and attaining production schedules and timelines.

·Maintains complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures, and standards.

·Maintains complete knowledge of correct maintenance and use of equipment.Uses equipment only as intended.

·Anticipates guests’ needs and respond promptly to guests’ requests.

·Maintains positive guest relations at all times.

·Resolves guest complaints ensuring guest satisfaction.

·Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.

·Monitors and maintains cleanliness, sanitation and organization of assigned work areas.

·

Additional

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

·Medical, Dental and Vision Insurance

·Health Savings Account with Company Match

·401(k) Retirement Plan with Company Match

·Paid Vacation and Sick Days

·Sonesta Hotel Discounts

·Educational Assistance

·Paid Parental Leave

·Company Paid Life Insurance

·Company Paid Short Term and Long Term Disability Insurance

·Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements.Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.