Senior Business Process Analyst - Remote!

Description -

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others and start doing your life's best work.(sm)

As a Senior Business Process Analyst for eDiscovery and Enterprise Records & Information Management (ERIM), you’ll have the opportunity to support the initiatives of two enterprise programs that work with many different business stakeholders. This position is largely responsible for business process analysis, data and reporting analysis and implementing business processes that support key business objectives for both programs.

This position ensures end-to-end business process activities are effective, documented and support our strategic objectives. This individual will examine our current business activities and assist teammates in continuous improvement initiatives. The position is also responsible for gathering information from non-integrating and integrating organizations regarding their business practices for legal hold activities. Additionally, this individual will participate in the development of business processes that govern how legal holds and data retention is assigned to content managed in M365.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Confer with teammates about opportunities to standardize processes and address resource gaps
• Coordinate and guide continuous improvement projects and manage projects from original concept (current state) through final implementation (future state)
• Develop tracking mechanisms and department dashboards to report status and bottlenecks in managing our work
• Serve as the M365 product lead for both programs by attaining a thorough understanding of eDiscovery and data lifecycle management functionality
• Evaluate and recommend systems and process enhancements to improve productivity
• Understand how changes in M365 functionality impacts our standard processes
• Conduct due diligence with acquisitions and mergers about their existing legal hold practices

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications -

Required Qualifications:

• 2+ years of Writing Business and/or Systems requirements
• 4+ years of experience in "Process Improvement Methodologies
• 4+ years of experience with documenting processes and practices, while effectively prioritizing multiple tasks, priorities, projects and deadlines
• Proficient with Excel, SharePoint and Visio
• Demonstrated ability to respond quickly to new instructions, situations, methods, and procedures
• Demonstrated ability to independently problem solve and apply critical thinking strategies
• Experience or exposure to system development

Preferred Qualifications:

• Experience as a liaison between business teams, responsible for documenting and prioritizing business requirements in support of critical needs
• High level working knowledge of M365
• Working knowledge of relational databases, database structures
• Bachelor's degree in Business, Finance, or related field

Careers with UnitedHealth Group. Discover rewarding opportunities as we help people live healthier lives and help make the health system work better for everyone. Join a team of people who are talented, compassionate and driven. We will support you with the global outreach, resources and inclusive culture we’re proud to foster as a Fortune 5 company. We encourage you to grow as we offer a world of rewards and benefits for performance.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.