Senior Business Process Manager - Operations

We Are Redefining How People Approach Their Health
ZOE is combining scientific research at a scale never before imagined and cutting-edge AI to improve the health of millions.
Created by the world’s top scientists, our personalised nutrition program is radically reimagining a fundamental human need – eating well for your own body. Currently available in the US, and available for pre-order in the UK, having generated a waitlist of over 300,000, ZOE is already helping tens of thousands of ZOE members adopt healthier habits and achieve their goals.
We are also the team behind the popular COVID Symptom Study, which played a critical role in the fight against COVID in the UK and has now expanded to become the ZOE Health Study (ZHS). ZHS uses the power of community science to conduct large-scale research from the comfort of contributors’ homes to understand health and prevent disease. Our collective work and expertise in biology, engineering, data science, and nutrition science has led to multiple breakthrough papers in leading scientific journals such as Nature Medicine, Science, The Lancet, and more.
A remote-first, well-funded startup, we are backed by founders, investors, and entrepreneurs who have built multi-billion dollar technology companies. We are always looking for innovative thinkers and doers to join our team on a thrilling mission to tackle epic health problems that span the globe. Together, we can improve human health and touch millions of lives.
We value inclusivity, transparency, ownership, open-mindedness and diversity. We are passionate about delivering great results and learning in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.
About The Team...
The Operations team at ZOE is responsible for the execution and success of our members throughout their testing experience. This team covers all backend operations from order to results delivery; including inventory & fulfilment, vendor management & performance, and testing data analysis. We bridge the gap between member expectations and lived experience. Our team is innovative, driven and passionate about ZOE’s mission to improve the health of millions.
About The Role...
ZOE's Business Process Manager will refine & implement new processes, solve complex challenges, and drive high impact projects across our operations. As a key member of our team, you’ll be responsible for enhancing operational effectiveness through process and technology changes. You’ll be collaborating with stakeholders across our operations teams tovenable ZOE to scale our operations efficiently to meet growing demand.
You'll be...

• Supporting with technology needs identification alongside product, engineering, and varied stakeholder groups within operations
• Managing ad hoc projects to enable scaling and further developing ZOE’s internal operations functions across fulfilment and testing
• Identifying, analysing, and documenting existing business processes across various teams within operations
• Developing and implementing cross functional process improvement initiatives and strategies
• Fostering a culture of continuous improvement and process excellence within the organisation.
• Executing on change management strategies to ensure adoption of new processes and monitoring implementation to measure impact on efficiency, cost, and member experience
• Partnering with the analytics team to build and maintain our operations metric library

We think this role will be a great fit if you...

• Are an experienced Project Manager
• Are able to adapt to a changing environment to establish focus and deliver against business goals
• Are a leader, focused on data driven decision making
• Are collaborative, positive, people-oriented and enthusiastic
• Are a strong communicator, confident working with stakeholders across levels of an organisation
• Ideally have some technical experience using BigQuery, SQL.
• Are able to facilitate impactful change in cross functional teams
• Have proven experience in business process change management, process analysis, and optimisation

Listed above is a snapshot of the experience, skills and attributes we think would come handy for the success in this role. Are you passionate about ZOE and this role but don't tick 100% of the boxes above? Please consider applying anyway. We are happy to up-skill where possible.
What You Can Expect From Us
Aside from ensuring the industry-benchmark compensation package and providing you with all the hardware and software you need, we have worked hard for our list of benefits to be focused on things that matter to our team members most.
Remote-first - work from home, pop into our London/Boston offices. This role is fully remote within the following states: CT, GA, IN, MA, NJ, NY, TX, and VA
Stock options - we want everyone to be rewarded for contribution to our growth
Paid time-off - on top of any national / bank holidays, you get 20 days off (20 plus 1 life-event and 2 company-wide reset days)
Enhanced parental leave - adding on to the statutory offering, we know how important it is to be supportive at times that matter
Medical Insurance: ZOE allows all employees to opt-in to our Medical Insurance, covering 75% of the cost for you and your dependents.
Life, ADD & LTD Insurance: ZOE allows all employees to opt-in to our life, ADD and LTD insurance scheme covering all the premiums.
401k - To help prepare for a time after ZOE, we currently offer our 401(k)through Guideline
Allocated social, WFH and Growth (L&D) budgets
Plenty of learning and social opportunities
We continue to build a benefits package that invests in our team members’ long-term personal and professional growth and wellbeing, adding to this list as it evolves.
Equal opportunities
We believe that having a truly diverse team where everyone can be their authentic self is the key to our success and we are committed to improving the tech industry for the better. We are passionate about equal opportunities and encourage candidates from any underrepresented backgrounds to apply. We don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.