Partner, Customer Success Jobs

Role/Title: Partner, Customer Success- P&L, B2C
Salary Range: Up to 250,000
Remote
Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.
Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.
We care, we're honest, and we hustle—that's what makes us Clutch.
Clutch is looking for a Partner, Customer Success for a client of ours.
Responsibilities:

• Mentor and coach team members to ensure their success and the success of our customers.
• Provide expert guidance and solutions to complex challenges, enabling sustained analytics transformation for our clients.
• Help teams solve complex business problems using conventional and new age data sources and cutting-edge advanced analytics techniques.
• Achieve targets set at the beginning of the year by signing up for a book of business with a set of customers.
• Design a roadmap for building analytics capabilities for customer portfolios, understanding their strategic direction.
• Build relationships with customers to become a trusted partner, providing thought leadership and strategic guidance.
• Analyze clients' business to generate insights, develop recommendations, and present to clients and management.
• Lead teams of Senior/Engagement managers & consultants in executing cutting-edge analytical solutions and capabilities for clients.
• Initiate new client engagements and relationships, while coaching teams to do the same.
• Institutionalize data-driven insights and recommendations to bring customer strategies to life, driving business growth.
• Proactively identify business development opportunities for existing client engagements and departments.
• Be accountable for a book of business of client accounts, including growth strategy, P&L management, resource planning, and client escalations.

Required skills:

• Developed teams with diverse backgrounds and skills.
• 10+ years of experience leading and expanding projects.
• Adaptable and skilled at identifying and solving business challenges using analytics to drive results.
• Education from a top-tier university (Master’s degree) or 10+ years of work experience with a Bachelor’s degree.
• Previous experience with respected consulting firms or Fortune 500 companies and B2C.
• Excellent networking skills and a growth mindset for building connections with senior clients.
• Established track record of building strong partnerships with clients and colleagues in complex and sensitive situations.

If you are interested in this opportunity, please apply today.