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Customer Success Business Partner Jobs

Customer Success Specialist (Learning Partner)
By ClassUp At United States
3+ years customer support experience in a technology/education/internet/service field.
3+ years’ experience with inbound/outbound calls.
Excellent verbal and written communication skills.
Provide quality support in the areas of handling questions, troubleshooting, and account assistance.
Escalate issues that cannot be immediately resolved and proactively provide updates to customers on open cases.
Work with other departments when necessary as client advocates to ensure resolution.
Customer Success Partner Jobs
By Confiz At Dallas, TX, United States
Steer the team of program leads and project managers responsible for delivery of solutions and services to defined success KPIs.
Own the P&L of the assigned Accounts and ensure effective reporting and financial tracking working closely with Finance and Delivery functions.
Demonstrable lifecycle experience of digital projects
Demonstrated experience negotiating and closing statements of work and similar agreements with customers
Experience working with virtual teams across multiple geographic locations.
A strong consulting, business and sales background, with extensive related experienceis a preference.
Customer Success & Business Development Specialist
By Schoolfundr At United States
Support the creation and management of marketing databases and data sets
Work with the customer service team to improve the customer experience.
Assist the sales team to manage books of business and grow the business.
2+ years of experience in a customer service, business operations, or sales role.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Business Analytics, Customer Success Analyst
By Box At Austin, TX, United States
You have strong presentation skills and can communicate effectively with senior leaders.
You have a strong educational background. You have a Bachelor's in an analytical field (statistics, computer science, economics, etc.)
You will report against your initiatives by identifying key metrics and building dashboards to track business progress and assess core initiatives.
You will work cross-functionally with data engineers, data scientists, and business stakeholders to ensure we're delivering quality insights to the business.
Partner And Customer Success Marketing, Demand Senior Analyst
By Salesforce At New York, NY, United States
Knowledge and experience with Salesforce CRM
Manage performance marketing to deliver marketplace and partner success
Work with agency partners to manage budgets, report on KPIs, adhere to timelines, and ensure campaigns achieve stated goals
Proactively develop and enforce workflows with business partners, manage requests, timelines and communication with stakeholders
3+ years of professional experience in a fast-paced marketing or sales environment
Experience running paid media campaigns, measuring their performance, and optimizing them.
Enablement Customer Success Performance Partner
By DocuSign At Chicago, IL, United States
Understand industry and GTM approach and use knowledge to build credibility and trust with leaders
Manage stakeholders cross-functionally to design and deliver a multi-modality aligned enablement plan with outcomes that drive revenue growth and customer success
5+ years of combined experience in CS and enablement function
Strong communication and interpersonal skills
Attention to detail and exemplary organizational skills
Analytical skill set to drive insights from data and measure the impact of enablement programs at scale
Director - Employee Success (Hr) Business Partner
By Veeva Systems At Boston, MA, United States
Drive the implementation of HR programs, process, and talent management initiatives in North America in partnership with our Global CPO
Provide clear and effective counsel to management and business partners on people-related issues including performance management, employee relations, and organizational design
Provide knowledge and expertise across employment practices as it relates to hiring, terminations, benefits, etc.
Strong business partner background that has driven business results, performance management, leadership development and coaching, and talent management
MBA, MA, or MS degree in Industrial/Organizational Psychology, Human Resources Management
Experience building strong teams and understanding the evolving role of the business partner
Customer Success Partner Jobs
By BillingPlatform At Denver, CO, United States
Strong account management, client service, and/or management consulting experience
Cultivate relationships with key customer roles from functional owners to senior management
Proactively identify where and how BillingPlatform capabilities can deliver incremental business value
Aligns the customer roadmap to current capabilities as well as future product direction
7+ years customer-facing experience in customer success, technical sales, or professional services
Experience in the high tech industry, preferably in a Software as a Service (SaaS) environment
Customer Business Specialist (Supervalu)
By Chobani At Pennsylvania, United States
Utilize customer sales data and category management studies to provide fact-based analysis and deliver business building initiatives
Manage communications and meetings with customers and cross-functional partners to ensure high quality customer service
1+ years sales experience in the CPG industry
Strong and proven collaborative qualities with cross-functional exposure / experience
Highly organized with the ability to manage multiple projects against deadlines
Knowledgeable of market and industry trends, competitors, and leading customer strategies
Business Operations, Senior Associate - Member & Customer Success
By LinkedIn At San Francisco, CA, United States
Bring clear thinking and excellent problem-solving skills to a range of challenging business questions
Cultivate relationships with cross-functional teams such as Product, Engineering, Go-to-market Operations, Marketing, Finance, and Sales
4+ years of experience in strategy consulting, investment banking or a strategy-related role with exposure to technology driven businesses
Highly analytical: experience decomposing and solving real world business problems, ideally building/using advanced Excel models. SQL a plus
Effective communications: Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives
Customer Success Partner Associate
By SAP At , Newtown Square, 19073, Pa
Commercial experience including experience developing account management plans and contract negotiation
Manage new account assignment into portfolio
0-3 years of experience in the following areas:
Develop and implement account strategies and implementation plans for renewal customers that increase revenue retention and growth.
Increase cloud revenues through improved renewal rates, inclusive of cross or upsell and potential restructures of the contract.
Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
Learning Partner (Customer Success Specialist)
By ClassUp At United States
3+ years customer support experience in a technology/education/internet/service field.
3+ years’ experience with inbound/outbound calls.
Excellent verbal and written communication skills.
Provide quality support in the areas of handling questions, troubleshooting, and account assistance.
Escalate issues that cannot be immediately resolved and proactively provide updates to customers on open cases.
Work with other departments when necessary as client advocates to ensure resolution.
Customer Success Manager, Business Development
By Chess.com At , Remote
Create and maintain cross-functional project management responsibilities and timelines assigning and communicating tasks internally
5+ years of partnership / key account management experience, ideally from gaming and/or other sports industry
Strong discipline and ability to manage multiple project timelines and responsibilities for multiple internal and external stakeholders
Strong interpersonal, written, and oral communication skills
We are 100% remote (always have been, always will be!)
You will work together with our Business Development and Partnership team. Your main responsibilities will be:
Customer Success Manager - Sr. Associate Partner
By FICO At , $95,000 - $149,000 a year
Extensive client management experience gained within the software industry.
Lead and manage the sales to professional services hand-off/ knowledge transfers.
Collaborate with the appropriate Account Managers to ensure effective account planning and a stable revenue forecast.
Strategize on how to present FICO offerings and gain traction with customers at different levels in the client organization.
Coordinate and manage RFP responses while working with various internal groups
Manage all deals in Sales Force
Customer Success Manager, Grammarly Business (West Coast)
By Grammarly At Florida, United States
Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
Create and manage feedback loops, gathering actionable insights that will inform the product roadmap.
Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience.
Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Business Operations, Senior Associate - Support & Customer Success (Product)
By LinkedIn At San Francisco, CA, United States
Analytical abilities: Experience solving real-world business problems, ideally building/using advanced Excel models, SQL
4+ years of work experience in technology, strategy consulting, investment banking, or a strategy-related role
Bachelor's degree in science, mathematics, engineering or degree that develops robust critical thinking skills or any quantitative major.
Communications: Excellent communication skills to distill complex thoughts and strategies into simple, actionable recommendations
Executive presence: Experience working closely with business leaders to solve challenging business problems; credibly present and debate recommendations with business partners
Content-specific: Experience with technology, Go-To-Market operations, and/or Saas companies
Consultant, Learning Business Partner – Customer Experience Academy
By Cardinal Health At , $63,200 - $94,815 a year
Knowledge of and experience at conducting learning needs and skill gap analysis
Strong project management, consulting, facilitation, influence and relationship management skills
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
Offers input on goals, talent and succession planning and executive coaching needs
Acts as a project manager and communicates between the business and the COE on project timelines and outputs
Bachelors degree in related field, or equivalent work experience, preferred.
Partner, Customer Success Jobs
By Clutch Group, Inc. At , Remote Up to $250,000 a year
Lead teams of Senior/Engagement managers & consultants in executing cutting-edge analytical solutions and capabilities for clients.
Analyze clients' business to generate insights, develop recommendations, and present to clients and management.
Be accountable for a book of business of client accounts, including growth strategy, P&L management, resource planning, and client escalations.
Education from a top-tier university (Master’s degree) or 10+ years of work experience with a Bachelor’s degree.
Design a roadmap for building analytics capabilities for customer portfolios, understanding their strategic direction.
Developed teams with diverse backgrounds and skills.
Business Operations, Manager - Member & Customer Success
By LinkedIn At San Francisco, CA, United States
Bring clear thinking and excellent problem-solving skills to a range of challenging business questions
Cultivate relationships with cross-functional teams such as Product, Engineering, Go-to-market Operations, Marketing, Finance, and Sales
6+ years of experience in strategy consulting, investment banking or a strategy-related role with exposure to technology driven businesses
Highly analytical: experience decomposing and solving real world business problems, ideally building/using advanced Excel models. SQL a plus
Effective communications: Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives
Partner, Customer Success, Banking
By Clutch Group, Inc. At , Remote Up to $250,000 a year
Understanding the customer’s business, generating insights, developing recommendations, and presenting these to clients and their management.
Create strategy and design plans for building analytics capabilities for a client portfolio
Hands on experience with the banking and/or financial services industry required
10+ years of experience in managing and scaling engagements across various industries or functions with demonstrated track record of successful leadership
Experience working with reputed consulting firms
Experience in developing and nurturing cross-functional and cross-cultural teams globally

Are you looking for an exciting opportunity to help customers succeed? We are looking for a Customer Success Business Partner to join our team and help our customers reach their goals. You will be responsible for developing and maintaining relationships with customers, providing guidance and support, and ensuring customer satisfaction. If you have a passion for helping customers and a drive to succeed, this is the perfect job for you!

Overview A Customer Success Business Partner is responsible for developing and maintaining relationships with customers to ensure their satisfaction and success. They work closely with customers to understand their needs and provide solutions to meet those needs. They also work with internal teams to ensure customer success and satisfaction. Detailed Job Description A Customer Success Business Partner is responsible for developing and maintaining relationships with customers to ensure their satisfaction and success. They must be able to identify customer needs and provide solutions to meet those needs. They must be able to communicate effectively with customers and internal teams to ensure customer success and satisfaction. They must be able to analyze customer data and provide insights to help improve customer experience. They must be able to develop and implement strategies to increase customer retention and loyalty. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to identify customer needs and provide solutions
• Ability to analyze customer data and provide insights
• Ability to develop and implement strategies to increase customer retention and loyalty
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success best practices
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least 3 years of experience in customer success or related field
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success best practices
• Excellent communication and interpersonal skills
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success best practices
• Knowledge of customer segmentation and targeting
• Knowledge of customer analytics and reporting
• Knowledge of customer journey mapping
Job Experience
• At least 3 years of experience in customer success or related field
• Experience in developing and implementing customer success strategies
• Experience in customer segmentation and targeting
• Experience in customer analytics and reporting
• Experience in customer journey mapping
Job Responsibilities
• Develop and maintain relationships with customers to ensure their satisfaction and success
• Identify customer needs and provide solutions to meet those needs
• Communicate effectively with customers and internal teams to ensure customer success and satisfaction
• Analyze customer data and provide insights to help improve customer experience
• Develop and implement strategies to increase customer retention and loyalty
• Monitor