Don't worry, we can still help! Below, please find related information to help you with your job search.
- Customer Success
- Scaled Customer Success Manager
- Content Customer Success Manager
- Partner Customer Success Manager
- Principal Customer Success Manager
- District Customer Success Manager
- Lead Customer Success Manager
- Works Customer Success Manager
- Customer Success Manager 35886
- Customer Success Manager
Dedicated Customer Success Manager
Company | Applanix |
Address | , Saint Paul, Mn |
Employment type | |
Salary | |
Expires | 2023-07-18 |
Posted at | 11 months ago |
Your Title : Dedicated Customer Success Manager / Transportation Engineer
Job Location : Westminster, CO or Remote
Our Department : AgileAssets
AgileAssets, A Trimble Company, is looking for a dedicated customer success manager (DCSM) to provide our clients support and consulting in the use of the AgileAssets software solutions. In this role you will help solve client problems and promote the use of the AgileAssets software solutions. This position is also referred to as Transportation Engineer.
What You Will Do
The role is called “dedicated” because you will be dedicated to 1 to 2 customers in a billable role. As a result, this role demands a hands-on approach with an in-depth understanding of your client’s business needs by living in their shoes, being the voice of the customer at AgileAssets while fulfilling the duties of the DCSM.
You will develop technical skills to support our client while working with the client’s stakeholder to understand their business processes and requirements. You will help configure the software to meet requirements. In this role, you will be a champion of the AgileAssets software and help your client business team(s) obtain return on their investment in our solution.
DCSM is responsible for client satisfaction and all aspects of the total client relationship and experience with AgileAssets. The position focuses on client growth through developing and deepening relationships, developing and conveying value through software utilization, advocating for the client, ensuring all defects are addressed and ensuring ongoing client happiness. The role requires transportation asset management knowledge, in-depth AgileAssets product knowledge, exceptional communication skills and the ability to build/lead and manage internal and external relationships.
The DCSM’s purpose is to own and communicate the state of our customer accounts so we can steward relationships with all our customers. The DCSM has the principal responsibility of proactively ensuring the alignment, satisfaction, retention, and growth of our customers by aligning with the company values.
Key Responsibilities:
- A curious, results oriented team player with excellent communication, presentation, and interpersonal skills.
- Travel up to 20% if needed.
Flexible in understanding and delivering on the DCSM responsibilities that include, but are not limited to, the following:
Develop and demonstrate proficiency in the AgileAssets application across products and services offering with a focus on specific domains used by your assigned client.
Achieve and maintain high customer satisfaction and loyalty. This includes issue/problem anticipation and prevention and, when necessary, rapid sensing, diagnosis, and orchestration of resolution.
Establish & deliver a Quarterly Business Review that outlines the initiatives that you will execute upon with your client. Initiatives will include increasing client happiness, client adoption of software and best-in-class use of software.
Increase customer product adoption through regular upgrades and participating in related tasks.
Take full accountability and responsibility for stewardship, relationship, revenue retention, renewals, and expansion of accounts managed. Report, on a recurring basis, the revenue retention and expansion results and other key metrics for the accounts.
Participate in marketing events, conferences, and roadshows and promote networking within our client community.
Travel up to 20% if needed.
- Proactive in communication/collaboration across disciplines and teams to make everybody better, while communicating with diverse stakeholders on the clients’ team and internally at AgileAssets.
- Take full accountability and responsibility for stewardship, relationship, revenue retention, renewals, and expansion of accounts managed. Report, on a recurring basis, the revenue retention and expansion results and other key metrics for the accounts.
- Participate in marketing events, conferences, and roadshows and promote networking within our client community.
- Establish & deliver a Quarterly Business Review that outlines the initiatives that you will execute upon with your client. Initiatives will include increasing client happiness, client adoption of software and best-in-class use of software.
- Increase customer product adoption through regular upgrades and participating in related tasks.
- Develop and demonstrate proficiency in the AgileAssets application across products and services offering with a focus on specific domains used by your assigned client.
- Achieve and maintain high customer satisfaction and loyalty. This includes issue/problem anticipation and prevention and, when necessary, rapid sensing, diagnosis, and orchestration of resolution.
What Skills & Experience You Should Bring
- Capable of establishing credibility, motivating others, instilling accountability, and achieving results
- Self-starter, energetic and motivated contributor
- 2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred
- Excellent relationship development, interpersonal, written and oral communication skills (Consulting skills)
- Proven customer service capabilities, including expectation setting and management
- Knowledge and/or experience on transportation systems in one or more of the following areas is preferred: Maintenance, pavement, bridges, fleet, safety and/or facility management.
- Degree in Civil Engineering, Computer Science or related field. MS in Transportation Engineering preferred
- Positive attitude and aptitude to work independently in a fast-paced environment
- Strong technical acumen, with database programming skills strongly preferred
About Our AgileAssets Division:
At AgileAssets a Trimble Company, we make software that helps keep roads and bridges safe, while saving tax dollars in the US and around the globe. We are part of Mission Zero to save lives through safer infrastructure.
By joining our team, you’ll work at the intersection of technology and transportation—two of the most critical industries for global connectedness and quality of life. You’ll get to collaborate, lead, and innovate—all while helping to strengthen the transportation infrastructure that connects our cities, farmlands, and coastline. You will help do what we do best for transportation agencies worldwide: You will help them save time, money, and lives.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble’s Privacy Policy
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago