Customer Success Manager (Csm)

As a Customer Success Manager at Softeon, you will play a crucial role in ensuring the success and satisfaction of our customers. You will be responsible for building strong relationships with our clients, understanding their business needs, and supporting Softeon Account Management and Support leadership to help our customers in maximizing the value they derive from our software solutions. Your goal will be to drive customer retention, expansion, and overall customer happiness.

RESPONSIBILITIES:

QUALIFICATIONS:

• Willingness to travel occasionally to customer sites, as required.
• Ability to work independently and in a team-oriented environment.
• Proven experience in a customer success, account management, or similar role, preferably in the software and/or supply chain industry.
• Analytical mindset with the ability to derive insights from data and make data-driven decisions.
• Bachelor's degree in business, supply chain management, or a related field
• Strong problem-solving and conflict resolution skills.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization.
• Strong understanding of supply chain management concepts and processes.
• Customer-centric mindset with a genuine passion for delivering exceptional customer experiences.
• Proficiency in using CRM software and other customer success tools.

Join our dynamic and innovative team to shape the success of our customers and drive their satisfaction with our supply chain software solutions. Apply now and be a part of revolutionizing the way businesses manage their supply chains!

LOCATION:

Preferred location is the Washington DC area (Reston, VA) in order to take advantage of a hybrid office/remote work environment for collaboration and ongoing training. But, virtual candidates will be considered based on experience level and fit for role.

Note: This job description is a general outline of responsibilities and qualifications and is not exhaustive. Additional duties and expectations may be assigned as needed to support the company's goals and objectives. Join our dynamic team and contribute to the success of our cutting-edge warehouse management solutions. Apply today to be a part of our exciting journey!

About Softeon

Softeon Inc., is a leading global provider of technology solutions in the Supply Chain domain. For over 20 years, we have been innovating and helping our customers gain significant benefits in their supply chain, including agility and optimization for performance and results. Our expanding global footprint now includes offices in Latin America and India – to support our growing list of global customers.

The Softeon culture is guided by “relentless pursuit of customer satisfaction” and our success is determined by “the value that our customers realize.”

Softeon offers Vacation/PTO, Medical, Dental, Vision, Life, ST and LT Disability, HRS & FSA, a Simple IRA with a company match, a flexible spending program, an on-site gym membership, and a free shuttle to metro site.