Customer Success Manager Jobs

If you like working at a company where individual contribution matters and is recognized, where you can have both autonomy and support to achieve your goals and where creativity and accomplishment are rewarded, then you should consider BioSpace. Our team operates with a fun, entrepreneurial style that combines our passion & high-energy with an aggressive growth vision.
BioSpace has an exciting opportunity for a Customer Success Manager to join our team and help us to deliver an exceptional customer experience. Our Customer Success team is the primary client contact from initial onboarding of new clients to increasing engagement & retention. We are looking for a high-caliber contributor that is proactive, results-oriented and thrives in a fast-paced environment.
In This Position You Will

• Use data and analytics to provide valuable insights to BioSpace clients and internal stakeholders
• Creatively and efficiently resolve issues and investigate complaints, escalating as necessary
• Translate the voice of the customer into product improvements that increases client engagement
• Drive client usage and product adoption
• Build long-term relationships with BioSpace clients
• Increase utilization, engagement and insight and promote best practices
• Provide full service support to BioSpace clients including job postings, ad products and other products and services based on client needs
• Initiate and maintain a proactive schedule of touch-points with BioSpace clients
• Collaborate with Sales, Marketing and other internal teams to maximize client ROI

Position Requirements

• Ability to multi-task and thrive in a fast-paced environment
• Bachelor’s degree preferred
• Ability to work independently and collaborate freely with team members
• Keen attention to detail, with the ability to identify and resolve issues proactively
• Superb written and oral communication skills (excellent grammar and spelling is a must)
• 2-4+ year’s experience, with at least 2+ years in client-facing roles
• Proficient in MS Office (Word, Excel, Outlook, Powerpoint)
• Tech-savvy, with the ability to quickly learn to utilize new software systems and processes
• Experience in utilizing a CRM system (Salesforce experience a plus)

Equal Opportunity Employer M/F/D/V
Reference, Background, and Credit Checks Required.
Learn more about careers with BioSpace at https://www.biospace.com/minisites/biospace-careers/
Qualified Candidates Should Send Cover Letter And Resume To
BioSpace Human Resources
[email protected]