Customer Success Manager, Business Development

About Us:

Chess.com is one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess.

We are a team of 650+ fully remote people in 60+ countries working hard to serve the global chess community. We are here to support 125M+ chess players worldwide with the best possible product, content, and tools to serve the community!

We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.

About You:

You are a Customer Success Manager with a passion for growing organizations through the implementation of strategic partnerships across a range of different industries. You (ideally) have experience at a leading brand management agency or consulting firm where your main role was helping clients define and execute their strategic growth and marketing initiatives through cross-industry/cross-sector collaborations. You have experience in the gaming and/or sports industries. You are skilled in translating complex partnership ideation processes into actionable responsibilities and project timelines. You are passionate about nurturing “win-win” long-term partnerships that drive business growth and serve the Chess.com mission. You are based in the U.S. or Canada (required).

What You’ll Do:

You will work together with our Business Development and Partnership team. Your main responsibilities will be:

• Develop project timelines and communication with partners to meet partnership goals
• Be proactive in generating new collaboration areas to keep partners engaged
• Assist in forecasting, measuring, and results reporting
• Create and maintain cross-functional project management responsibilities and timelines assigning and communicating tasks internally
• On a regular basis, support new partner acquisition by assisting with preparation of new pitches where your experience from managing the existing partnerships can translate into successful case studies and new opportunities
• At times, this role will also require traveling to partner’s events in the US/Europe

Preferred Skills:

• Strong collaboration skills
• Strong relationship-building instincts
• Familiar with Chess.com platform and community: not necessary, but a plus if you are!
• 5+ years of partnership / key account management experience, ideally from gaming and/or other sports industry
• Exceptional attention to detail
• People and purpose centric approach to doing business
• Strong discipline and ability to manage multiple project timelines and responsibilities for multiple internal and external stakeholders
• Strong interpersonal, written, and oral communication skills
• Interest in and love of chess not required, but a plus
• Must be based in the U.S. or Canada

About the Opportunity

• This is a full-time position
• This is open to applicants who can legally work in the US
• We are 100% remote (always have been, always will be!)

You can learn more about us here:

• Https://www.chess.com/article/view/how-chess-com-virtual-team-works-together
• Https://www.chess.com/about

We look forward to meeting you!