Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Customer Success Manager (Csm)
Recruited by Softeon 8 months ago Address , Reston, 20190
Customer Success Manager, Casualty
Recruited by CCC 8 months ago Address , Chicago
Customer Success Operations Manager
Recruited by Upland Software 8 months ago Address , Remote
Customer Success Manager Jobs
Recruited by Forethought 8 months ago Address , Chicago
Customer Success Manager (Pacific Time Zone)
Recruited by WorkRamp 8 months ago Address , Remote $100,000 - $115,000 a year
Customer Success Advocate I
Recruited by Lumen 8 months ago Address , Remote
Customer Success Implementation Manager
Recruited by Lyra Health, Inc 8 months ago Address , Remote
Technical Customer Success Manager (Remote)
Recruited by Ordr 8 months ago Address , Remote $120,000 - $150,000 a year
Customer Success Manager- East
Recruited by Contentstack 8 months ago Address , Remote
Senior Customer Success Manager - Carevoyance
Recruited by H1 8 months ago Address , Remote $95,000 - $110,000 a year
Senior Customer Success Manager (Remote)
Recruited by Paper 9 months ago Address , Albuquerque $60,000 - $80,000 a year
Overleaf Customer Success Specialist
Recruited by Digital Science 9 months ago Address , Remote
Customer Success Manager - Remote
Recruited by Akamai 9 months ago Address , Remote $93,656 - $140,803 a year
Customer Success Consultant - Voice
Recruited by Lumen 9 months ago Address , Remote $57,375 - $127,500 a year
Customer Success Manager I
Recruited by Renaissance Learning 9 months ago Address Iowa City, IA, United States
Customer Success Specialist Jobs
Recruited by Vero Health Center 10 months ago Address West Des Moines, IA, United States
Customer Success Manager Jobs
Recruited by Soundtrace 11 months ago Address Cincinnati Metropolitan Area, United States

Customer Success Manager - Digital Success

Company

Paycor
Address , Remote
Employment type
Salary $54,800 - $87,707 a year
Expires 2023-07-23
Posted at 11 months ago
Job Description
Customer Success Manager - Digital Success
Remote - Work from Home
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!
Job Summary
Paycor’s Customer Success Managers are agile and eager-to-learn individuals responsible for managing and maximizing net retention for a large portfolio of our mid-market clients. This individual contributor will have accountability for defining and executing on their portfolio business plan by communicating regularly with a breadth of contacts, conducting business reviews, and managing execution of customer action plans in coordination with cross-functional partners. The ideal candidate takes a high degree of ownership over their work, is customer-focused, results driven, articulate, with unparalleled prioritization skills.
Essential Duties and Responsibilities
  • Identify opportunities to expand Paycor’s product and services footprint for the customer; collaborate with Sales to drive expanding revenue within the customer base, even at times negotiating pricing details
  • Successfully identify potential risk to the relationship; establish retention action plans to address known risk factors, collaborate with cross-functional partners in execution
  • Advocate for the customer; Serve as an important source for information regarding the customer’s business needs and provide customer feedback to Product, Support, Sales, and Marketing.
  • Develop a trusted advisor relationship with customers’ executive sponsors and operational partners to prioritize attainment of mutual business goals and success criteria
  • Possess a strong understanding of Paycor’s product roadmap as well as industry trends and best practices; be able to articulate how both align with customer strategies and desired business outcomes
  • Ensure customers are maximizing Paycor’s technology solutions and service offerings to maximize their own effectiveness and productivity; Help customers understand gaps and the benefit of engaging fee-based resources to help further their businesses
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
  • Ability to travel up to 25%
  • Command of Microsoft Office technology stack and experience with SalesForce.com preferred
  • B.A./B.S. degree or equivalent business experience required
  • Prior Paycor, Human Capital Management, Payroll, HR, or Benefits experience preferred, other SaaS industry background considered
  • Excellent oral and written communication skills
  • Excellent organizational, interpersonal, and change management skills
  • 2+ years of experience in Customer Success, Account Management, Business Development, Management Consulting, Project Management or another customer-facing role
Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.

Highlights include:
  • A flexible virtual-first work philosophy
  • Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
  • Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
  • Sabbatical opportunities for tenured Associates
  • Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
  • An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth
  • 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
  • Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
  • Paid leave for birth parents, non-birth parents, elder caregivers, and military support
We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $ 54800.00-$ 87707.00/year. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.
For more information about our total rewards, please visit www.mypaycorbenefits.com.