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Customer Success Consultant - Hitouch - Remote

Company

Staples
Address , Remote
Employment type FULL_TIME
Salary $45,000 - $55,000 a year
Expires 2023-06-17
Posted at 1 year ago
Job Description

Compensation Range : $45K - $55K/DOE

Schedule: 1st Shift - Monday - Friday / 8am - 5pm

Position Summary:

As a Customer Success Consultant, you will be responsible for positioning yourself as a business partner with outside Account Managers, assisting with managing corporate accounts with an emphasis on driving increased ship to compliance, Pro Categories penetration, and sales mainly over the internet and phone. This is done by providing solutions tailored to customer needs. The Customer Success Specialist will be expected to interface and proactively engage the interactions with customers other departments, Account Managers and all levels of the Staples organization to meet customer needs and drive sales. Direct report to Regional Sales Director. Office based job with customer visits and periodic travel.

Primary Responsibilities:

  • Be the liaison for the Account Managers and customers to remove non-strategic selling activities
  • Manage program implementation for new customers
  • Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
  • Provide added value at customer sites as well as to assist on program roll-outs, implementations, and retention/sales growth related projects
  • Contribute to implementation, retention and growth
  • Utilize salesforce.com to track account and planning activities
  • Team and collaborate with departments to understand solution opportunities to impact customer satisfaction and retention
  • Establish and maintain relationships with internal support teams to meet customers’ needs
  • Resolve issues for the customers through experience and utilization of available resources. (NSP, Sales Liaison, Transportation, Operations, Resolution Team, Accounting and Supply Chain
  • Consistently meet activity goals and daily metrics - e.g. outbound dials, selling time, and live contacts, etc.

Qualifications :

Basic:
  • Problem Solving Skills
  • Knowledge of product, product applications, pricing, competition, and sales objectives
  • Minimum of 2-3 years of business experience
  • Verbal and written communication skills
  • Time management skills
  • Business process impact knowledge
  • PC Skills including Word, Excel, Access a plus
  • High School Diploma/GED required
  • Ability to function independently with minimal daily supervision

Preferred:
  • Bachelor's Degree preferred

Job Code #978616

Interested in joining the team? Check out our perks and benefits !


Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.