It Support Analyst Jobs

The position of IT Support Analyst is an entry level position responsible for providing general and technical support assistance to users of the Bank’s workstations, network, telephone, mobile devices, and all related software programs and hardware. Ensures the Bank's systems are operating in a secure and stable manner as directed. Responsible for performing routine daily tasks and participates in special department projects.

Responsibilities

• Arranges service by software or hardware vendors to repair or replace defective products.
• Collaborates with other team members to identify, investigate, and resolve users’ problems with computer software and hardware.
• Assists in special projects and tasks for the department of a diverse nature under the direction of the Technology Operations Manager.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.
• Purchase, configure, install and troubleshoot hardware and various mobile devices including tablets and mobile phones in accordance with bank policies and security guidelines.
• Setup and Configure New User IT Equipment, programs and bank system accounts.
• Responds to inquiries and refers issues to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.
• New site setup, installs and configuration of computers, printers and teller equipment.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Provides direct and telephone support to Bank personnel with respect to the Bank’s workstations, networks, telephone, mobile devices, and all related software programs via a help desk ticket system; answers questions of a general nature; provides step-by-step technical instruction and support; trouble-shoots and resolves tier 1 problems and updates support tickets until resolution.

About You:

These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines:

• Basic skills in information technology operations, voice and data communications, troubleshooting techniques, user and software support, including but not limited to, desktop applications and network administrative programs and resources.
• Good organizational and time management skills.
• Ability to deal with routine technical problems involving multiple facets, variables and situations where only limited standardization exists.
• Current Texas driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
• Basic computer certifications (Comptia A+) preferred. The ability to obtain this or a similar certification within the first full year of being hired is expected. Training will be provided.
• Ability to work with minimal supervision while performing duties.
• Work related experience should consist of a technical background in information resources, products or services. Educational experience, through in-house training sessions, formal school or technical industry related curriculum, should be business or financial industry related.
• Basic math skills; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Basic typing skills to meet production needs of the position.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze and interpret documents, understand procedures, write reports, correspondence and procedures, speak clearly to customers and employees.

Stellar Benefits:

We believe that empowering people goes far beyond the workplace. That’s why we’ve designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities

• Dental/Vision
• Tuition Assistance
• Paid Vacation
• Volunteer days
• Health Care Coverage, no waiting period
• Annual Performance Bonus Eligible
• STD/LTD
• And More
• 401K with company match

What it Means to Be Stellar:

Stellar Bank came to be in 2023, when Allegiance Bank and Community Bank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done

Join Stellar Bank and, yes, you’ll be providing outstanding banking. But you’ll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you’d be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar – for yourself and for everyone around you.