Junior It Specialist Jobs

Insight Global is looking to add three Help Desk/Customer User Support Specialists to the team in support of a federal customer. The specialists will be responsible for the following:

Participate in the flow of information by documenting all solutions in a resolution database, EMTS, which will be available at all times to the Government.

* Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop.

* Install, configure, and troubleshoot common Network Protocols, including, but not limited to, TCP/IP and wireless protocols.

* Install, troubleshoot, and perform repairs, if appropriate, for microcomputers, terminals, mobile devices, peripherals, and software.

* Identify and resolve problems with all automation hardware, software, systems, and peripherals, at the customer service support center, the customer site, or by utilizing remote tools.

* Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanners, FAXs, and other software and peripherals.

* Monitor, troubleshoot, and resolve all operational and software problems associated with network and stand-alone printers.

Desired Skillset:

• 2 years of professional IT experience
• Active Security+ certification
• Willing to sit for a federal background check to be processed for a public trust clearance