It Support I Jobs

Innova Solutions is immediately hiring an IT Support.

Position type: Full-time Contract

Duration: 12 months

Location: Arlington, TX

As An IT Support, You Will

Supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements.

Major Functions

• Liaises with other departments, partners and vendors.
• Supports remote computing and telecommuting clients
• Documents issue resolution using the service desk ticketing system.
• Provide support on Microsoft Active Directory, exchange 2013 and Microsoft Office Suite 2016.
• Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required.
• Evaluate software and hardware for functionality and ease of use for integration into our environment.
• Escalate complex software, hardware, or network/workstation calls to the appropriate staff.
• Participates on-call support on a rotating schedule.
• Performs client setup at desktop level - installing, upgrading, implementing and configuring operating systems, applications, software, and hardware.
• Provides cross training to other staff members.
• Works with vendors to request service regarding software and hardware failures under maintenance.
• Exercises responsibility for the integrity, security, and maintenance of the systems.

Education/Experience/Licenses Etc.

• Able to identify trends in helpdesk calls to identify core problems and client trends.
• Good diagnostic and troubleshooting skills
• Must have extensive experience with Microsoft Active Directory and user management
• Ability to create, document, and follow processes and procedures.
• Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
• Excellent customer service skills.
• Ability to manage multiple tasks, while effectively focusing on priority issues while staying within service level agreement targets.
• Extensive experience in Microsoft Suite Office 2013/2016
• Knowledge of Microsoft Lync/Skype for Business.
• Extensive experience with hardware/software platforms to include MS Windows 7 and 10
• Able to understand the core of the clients issues and solve them expeditiously.

The Ideal Candidate Will Have

• 1-3+ years of relevant customer service/help desk/troubleshooting experience for corporate end users.
• Associate's degree (AA and/or AS) in Information Technology and/or related field professional experience.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Nalla Kavya

Associate Recruitment

Pay Range And Benefits

Pay Range*: $25-$29 /hr

• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions

One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)

ClearlyRated Client Diamond Award Winner (2020)

One of the Largest Certified MBE Companies in the NMSDC Network (2022)

Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Agency in relation to this vacancy.