It Customer Support Jobs

About Us

We are a district of three distinct colleges—North Seattle College, Seattle Central College, and South Seattle College—and five specialty training centers, which makes us the largest and most diverse community college district in the state of Washington, we are leaders in change and innovation.

As a Seattle Colleges employee, you will gain access to a great benefits package including:

• Great Medical/Dental plans for the employee and their family
• Tuition Waiver for additional education
• Competitive Pay Rates
• Union Membership
• Retirement Plans
• Orca Card / transportation benefits
• Paid Vacation
• PEBB Wellness Plan – SmartHealth
• Paid Sick Leave
• Employee Assistance Programs (EAP) in times of need
• Promotional Opportunities

To learn more about our excellent benefits offerings please see our benefits overview here: Seattle Colleges Employment Benefits

Seattle Colleges staff and faculty enjoy a competitive benefits package, professional development opportunities, and enrichment experiences in areas of their choice including, committee, workgroup, and affinity group opportunities.

Position Summary

Position open until filled/First Review of materials will begin: July 19, 2023

Salary range for this position is: $57,096/yr. - $76,800/yr.] (depending on experience)

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

We are seeking an experienced IT Help Desk / Desktop Support professional with strong technical skills, understanding of industry best practices, and an extraordinary passion for helping our students, faculty and staff succeed.¿This position is the IT Customer Support - Entry level position, in the Client Services unit within IT. This position provides direct in-person service to all students, faculty and staff.¿The IT Customer Support – Entry level position is a full-time, WFSE represented, classified position. This position is an onsite position based at Central Campus, with some travel and support required at satellite campus locations.

This position is governed by a collective bargaining agreement with representation by WFSE.

Notice to Applicants:
Please note that Seattle Colleges is working under hybrid remote and on-site operations, pending public health guidance and business needs. Per CDC and WA Public Health directions, at this time we will be practicing social distancing and holding interviews virtually using video conference or teleconference options. As such, if you are selected for interview, please be prepared to hold your interview virtually.

What you will be working on:

• Independently provide technical and user support for instructional use of digital A/V technologies (projectors, switches, peripheral educational equipment).
• Demonstrate excellent oral and written communication skills with clients, colleagues, and immediate management. When needed, show the ability to work in small teams to complete projects.
• Ensure that the installed technology is up to date and take the necessary action to replace or upgrade where appropriate.
• Work in a timely manner within a help desk ticketing system to troubleshoot, complete, document and resolve requests and issues from clients.
• Take responsibility for working independently during assigned shifts to assure completion of tickets and other tasks in a timely manner.
• Responsible for unpacking, moving and installing IT devices, including printers, computers, etc.
• Provide help desk and desktop support functions in person, via email, or via chat to assist students, faculty, and staff with their technology issues.
• Provide exemplary customer service to include clear verbal and written instructions to clients and refer more complex user problems to appropriate IT Specialists for follow-up and resolution in a timely manner when necessary.
• Diagnose and resolve problems associated with application software and operating systems: determine the source of problems and provide a resolution.¿Consult with higher-level techs and vendors to resolve problems, when necessary.¿
• Perform troubleshooting of installed systems such as: computers, projectors and their digital control panels including any related hardware and software for instructional and/or meeting room environments.
• Assist customers in using workstations, PC/Macintosh hardware and software, including proper setup for use in our environment. This includes connection to Ethernet, network shared resources and printing support.
• Independently install computer systems and perform hardware and software troubleshooting procedures such as rebooting computers, checking connections, and replacing printer cartridges.

What you bring as a candidate: (Any Equivalent Combination of Knowledge, Skills, Abilities, Education and Experience)

• Ability to maintain confidentiality, think critically and exercise independent judgment required.
• Enthusiastic and positive service orientation, with adaptability, humility and integrity
• Reliable attendance and a commitment to working in-person/on site.
• Demonstrated experience or participation with persons from diverse backgrounds such as racial, ethnic, religious, linguistic, gender, sexual orientation, age, socio-economic, physical and learning abilities, and a commitment to an inclusive and equitable working / learning environment.
• A relevant two-year degree in information technology is preferred. As an alternative, candidates with previous experience in information technology may also qualify.
• Excellent interpersonal skills and ability to work effectively as part of a team.
• Demonstrated attention to detail required as well as previous experience maintaining accurate records, managing multiple tasks and planning and organizing work in order to meet changing priorities and deadlines.
• Ability to explain technical terms and processes in layman’s terms to end users
• Current driver’s license and transportation
• Ability to prioritize tasks and work independently on the majority of assignments.
• Hands-On experience with Windows OS and 0365 (Mac OS a plus)
• Advanced knowledge of Microsoft Office Suite, specifically experience creating & editing documents, spreadsheets and presentation. Previous success learning new computer software programs/platforms required.
• Strong verbal and written communication skills
• A+ certificate or equivalent certs.
• Maintain professional decorum when interacting with staff, faculty, and students
• Ability to readily handle multiple tasks, regular interruptions, and changing work assignments
• Strong problem-solving skills.
• Ability to represent the college in a positive and professional manner, while using tact, discretion and courtesy.
• Adapt quickly to support, operate and maintain new technology

Physical Requirements:

The position

• Ability to perform range of physical motions, exerting up to 25 pounds; lifting and carrying up to 25 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; and traversing up and down stairs.

Disability Accommodation

Seattle Colleges follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

• Ability to read and verify data and prepare various materials
• Ability to operate office equipment
• Ability to exchange information on the phone or in person

Notice of Non-discrimination Statement

Seattle Colleges is committed to the concept and practice of equal opportunity for all its students, employees, and applicants in education, employment, services and contracts, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodations will be made for known physical or mental limitations for all otherwise qualified persons with disabilities. Further, the Seattle Colleges is committed to ensure that all employees and students work and learn in an environment that fosters mutual respect and professionalism, free from all forms of “bullying” behaviors, including “cyber bullying”.

Inquiries regarding compliance and/or grievance procedures may be directed to the college’s Director of Legal Compliance:

1500 Harvard Avenue Seattle, WA 98122-3803

(206) 934-3873

Seattle Colleges is committed to recruiting dedicated faculty and employees who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.

Background Check Statement

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. In addition to the background check, candidates will be required to complete the Sexual Misconduct Disclosure Form as required WA HB 2327.

Application Procedures:

• Required application materials must be completed and submitted online.
• Attached cover letter addressing how your background intersects with the job.
• Completed online questionnaire:
• Attached current Resume.

IT Client Services/Desktop Support Entry Level - Online Questionnaire

Please answer the following questions and attach/upload with your resume and cover letter. Keep each answer to 200 words max.